At a Glance
- Tasks: Support tenants in finding homes and maintaining stable tenancies while engaging with the community.
- Company: Values-driven housing organisation focused on community impact in Sunderland.
- Benefits: Meaningful work, community engagement, and opportunities for personal growth.
- Other info: Join a team dedicated to creating positive change and enhancing local living conditions.
- Why this job: Make a real difference in people's lives and help communities thrive.
- Qualifications: Passion for housing, strong communication skills, and a commitment to community support.
The predicted salary is between 27900 - 34100 £ per year.
Are you a Tenant & Lettings Officer who wants to make a genuine difference to people’s lives? Do you believe housing is about more than just bricks and mortar – it’s about stability, dignity, and opportunity? Are you motivated by community impact, meaningful work, and supporting people to thrive in their homes?
Gillespie Recruitment are delighted to be working on behalf of a values‑driven, community‑focused housing and regeneration organisation in Sunderland to recruit a Tenant & Lettings Officer. This is a rewarding opportunity for a housing professional who is passionate about people, communities, and creating positive, lasting change.
This role sits at the heart of a local housing service that goes beyond traditional lettings – supporting residents to sustain tenancies, access wider support, and feel genuinely at home in their community.
The Role
As a key member of the Homes team, you will play a central role in delivering a responsive, fair, and people‑centred lettings and tenancy service. You will work directly with tenants and prospective tenants, ensuring homes are let efficiently, residents feel supported, and tenancies are sustainable. This is a highly visible role where your work will have a direct and meaningful impact on individuals, families, and the wider community.
The organisation is committed to making its local area a place of opportunity to live, work, and thrive – and you’ll be an important part of that mission every day.
Key Responsibilities
- Letting homes quickly, fairly, and in line with organisational policies
- Supporting new tenants through sign‑ups and early tenancy stages
- Managing tenancy changes, queries, and day‑to‑day housing issues
- Working proactively to support residents to sustain successful tenancies
- Maintaining accurate housing records and documentation
Resident Support & Community Engagement
- Building positive, trusting relationships with tenants
- Supporting residents to resolve challenges and maintain housing stability
- Linking tenants to wider support services and community initiatives
- Taking a proactive approach to neighbourhood wellbeing and safety
Service Delivery & Collaboration
- Working closely with internal teams to deliver joined‑up services
- Contributing to a customer‑focused, supportive housing service
- Identifying opportunities to improve processes and tenant experience
Tenant and Lettings Officer in Sunderland employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
