One Stop - Customer Service Assistant in Sunderland

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. You will be responsible for knowing your customers and serving them with passion and pride, giving great natural service. You will actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.

You will work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. You will put into practice the training you have received to ensure we all work safely. You will take part in seasonal, community and charity events, creating a great inclusive atmosphere.

Being knowledgeable about your store's performance, understanding the part you play and what we need to do together to deliver profit is essential. You will be yourself, live our values, make everyone feel welcome and always follow our policies. Ensuring you clock in and out at the start and end of your shift to ensure you are paid accurately for the hours you work is also important.

You will keep yourself, your colleagues and customers safe by following the security procedures and wearing safety equipment where available. You will always follow the think 25 policy when serving age-restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer is part of your role. You will work in a clean, tidy and organised manner keeping aisles clear of congestion.

At certain times, you may be responsible for running the shift in the absence of your Shift Leader and Store Manager. You will ensure you follow all the training you have received in order to keep yourself, others and the store safe and legal. If this store has a Post Office Local, your duties will include the day-to-day operations of the post office; therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role.

What’s in it for you? One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!

Flexible Working: We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer. Community Involvement: At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways. Over the past decade, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.

Working with us means you’ll have the chance to make a real difference whether it’s climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about. Diversity & Inclusion at One Stop: At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.

As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. Our six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves.

One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.

About us: Tesco has become a market leader by doing the little things that really matter for our customers and colleagues. It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year. We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.