At a Glance
- Tasks: Support digital systems in social care and education while learning valuable tech skills.
- Company: Join Sunderland City Council's innovative IT Service team.
- Benefits: Earn while you learn with a structured apprenticeship and supportive mentors.
- Other info: Enjoy a friendly team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community through technology and support services.
- Qualifications: Curiosity, motivation, and a willingness to learn are key; no prior experience needed.
The predicted salary is between 19350 - 23650 £ per year.
Are you ready to start your career in digital technology, systems support and public service?
Sunderland City Council is looking for an enthusiastic Apprentice Applications Support to join our Data, Digital, Development and Systems Team within IT Service, supporting the important systems used across social care and education.
This is an exciting opportunity to earn while you learn, gain real workplace experience and work towards the Level 4 Applications Support Lead Apprenticeship.
You will be supported to develop practical skills in application support, systems administration, troubleshooting, documentation, user guidance and service improvement.
About the role
As an Apprentice Applications Support, you will work alongside experienced colleagues and Systems Analysts to help maintain, support and improve key business applications.
These systems play an essential role in helping services deliver support to children, families, adults and schools across the city.
You will learn how to investigate and resolve incidents and service requests, support system upgrades and fixes, work with colleagues and suppliers, maintain accurate records, create user guidance and contribute to transformation and continuous improvement activities.
What you will be doing
- Supporting the administration and day-to-day operation of social care and education applications.
- Helping to investigate technical issues, incidents and service requests.
- Working with colleagues, users and suppliers to troubleshoot softwareandnbsp; and integration issues.
- Supporting upgrades, patches, fixes and the introduction of new technologies.
- Creating and maintaining documentation, procedures, user guides and knowledge base articles.
- Providing guidance and advice to colleagues using business applications.
- Contributing to service improvement, transformation and responsible use of data.
- Maintaining accurate records using ICT service desk management tools.
Who we are looking for
- We are looking for someone who is curious, motivated and keen to build a career in digital and technology.
You do not need to know everything already; this is a development role where you will be supported to learn, ask questions, build confidence and apply your learning in a real working environment.
- You will need to be organised, willing to learn, able to communicate with different people and interested in how technology can improve services.
A customer-focused approach, attention to detail and a positive attitude will help you succeed in this role.
- A structured apprenticeship programme with full support to complete the Level 4 Applications Support Lead Apprenticeship.
- Real workplace experience supporting systems that matter to services, schools, residents, children, families and adults across the city.
- A workplace and developmental mentor to provide on-going support.
- Access to learning, development and opportunities to build technical knowledge, confidence and professional skills.
- On-going support and encouragement from a knowledgeable and friendly team.
- A range of benefits that promote wellbeing and help you thrive - at work and in everyday life.
- If you are interested in technology, problem solving, supporting people and making a difference through digital services, this could be the ideal first step in your career.
- To be eligible for an apprenticeship, you must meet the following criteria:
- Must be 16 or over at the start of the apprenticeship;
- Not in full-time education;
- Be a UK citizen or have proof of right to work in the UK; andnbsp;
- Have lived in the UK/EEA for the last 3 years or more;
- Must have the legal right to work in the UK for the full duration of the apprenticeship
- You cannot undertake an apprenticeship if you already have a higher qualification in the same subjectandnbsp;
Come and be part of something meaningful and help shape the future of our City!
- For an informal discussion about this post please contact: Catherine Ross, Product
- Lead: Social Care and Education Systems, Sunderland
- City
- Council: Email: catherine. ross@sunderland. gov. uk
- For further assistance contact: jobs@sunderland. gov. uk
- #J-18808-Ljbffr
Applications Support Apprentice in Sunderland employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Apprentice in Sunderland
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Allscreens Nationwide Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Allscreens Nationwide Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Allscreens Nationwide Ltd!
✨Direct Apply to Allscreens Nationwide Ltd
Let's not forget to apply directly through the Allscreens Nationwide Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Applications Support Apprentice in Sunderland
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Allscreens Nationwide Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Allscreens Nationwide Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
