Service Coordinator in Stoke-on-Trent

Contract Type: Fixed Term Contract - 6 months

We are seeking a Service Coordinator to coordinate and manage work orders, ensuring jobs are logged, updated, and progressed efficiently through internal systems.

This role involves working across multiple platforms, handling communications, and supporting team workload coordination to help ensure service levels are met.

Job Description

We are looking for a customer-focused and organised individual who can provide a professional helpdesk service, build positive working relationships, and support operational teams to ensure client expectations are exceeded.

Key Responsibilities

• Manage and update work orders within Maximo and other internal systems.
• Log jobs, track progress, and maintain accurate and up-to-date records.
• Follow up on outstanding tasks and obtain updates where required.
• Handle inbound and outbound telephone communications.
• Monitor priority jobs, including P1 incidents with response requirements of 2 to 4 hours.
• Coordinate workloads and support the management of the team.
• Ensure accuracy and attention to detail across all administrative activities.
• Support the Helpdesk function by accurately logging client calls and emails and responding to operational requirements.

Professional and Personal Competencies/Qualifications

• Strong organisational skills.
• Ability to work accurately in a fast-paced environment.
• Confidence working across multiple systems and managing competing priorities.
• IT literate.
• Strong attention to detail.
• Ability to multitask effectively.
• Good Excel skills.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.