At a Glance
- Tasks: Lead the frontline team to create an amazing shopping experience for customers.
- Company: B&M Retail, a dynamic and inclusive workplace in Stoke-on-Trent.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Other info: Join a Disability Confident employer and thrive in a fast-paced retail setting.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22050 - 26950 £ per year.
B&M Retail in Stoke-on-Trent is seeking a Customer Service Manager to lead the frontline team and deliver a brilliant shopping experience.
This on-site, permanent role sits within the store management team and requires flexibility across days, evenings and weekends.
You will drive service standards, handle customer queries with care, and work to improve KPIs and customer satisfaction in a fast-paced environment.
Disability Confident employer scheme is part of the role.
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