At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join B&M, a dynamic retailer focused on customer satisfaction.
- Benefits: Competitive salary, flexible hours, and a supportive team culture.
- Other info: Permanent role with opportunities for growth in a fast-paced setting.
- Why this job: Be the driving force behind an amazing shopping experience every day.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 31500 - 38500 £ per year.
Love retail? Get a buzz off delivering great customer service? Ready to lead a team that puts customers first every single day? Join B&M as a Customer Service Manager in our Festival Park store and be the driving force behind a brilliant shopping experience!
This is a hands-on leadership role where you’ll own the front-end experience - from the moment customers walk into the store, until the moment they leave. You’ll lead your team to deliver fast, friendly, and efficient service in a busy, high-energy store. It’s a permanent, full-time role, and as part of the store management team, will require flexibility across days, evenings, and weekends.
What you’ll be doing:
- Leading the front end, making sure every customer gets great service
- Keeping queues moving and the experience fast, friendly, and efficient
- Handling customer queries, issues, and feedback with confidence and care
- Driving service standards, KPIs, and customer satisfaction scores
- Creating a welcoming, positive store atmosphere customers enjoy
Proud member of the Disability Confident employer scheme.
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