At a Glance
- Tasks: Input new referrals and provide information to callers with excellent communication skills.
- Company: Join the Royal National Orthopaedic Hospital NHS Trust, a leader in healthcare.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Other info: Ideal for those seeking a meaningful role in the healthcare sector.
- Why this job: Make a difference in patient care while developing valuable skills in a dynamic setting.
- Qualifications: Strong communication skills and ability to manage data effectively.
The predicted salary is between 25942 - 31706 £ per year.
Will be responsible for inputting new referrals onto SPA data.
To provide information to callers in response to enquiries for information, accessing relevant electronic/web-based information.
To check the electronic patient systems to establish whether an individual is previously/already known and open to the service.
To enter appropriate minimum data set on Customer Relationship Management System/electronic patient records, using effective questioning skills and respecting patient confidentiality, working within Trust protocols and legislative requirements.
To identify referrals requiring immediate response and re-direct to appropriate Single Point of Access clinician/practitioner.
To contribute to the continuous improvement of service provision by communicating with service users.
To effectively manage incoming and outgoing communications.
To establish priorities, work independently, and proceed with objectives with minimal supervision.
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