Location: Hertfordshire
Contract: Permanent
Sector: Social Housing / Planned Maintenance
At the
Net Zero Careers Accelerator (NZCA), we connect jobseekers with fully funded training and employment opportunities that support the UK's transition to a greener economy. Working alongside employers across construction, retrofit, renewable energy and sustainability, we help candidates access rewarding careers that make a real environmental impact.
We are recruiting an experienced
Resident Liaison Officer to support residents throughout planned maintenance and refurbishment works across Hertfordshire.
The role will involve working closely with residents, site teams, project management and clients to ensure effective communication and high standards of customer care throughout the delivery programme.
Key Responsibilities
- Develop and maintain positive relationships with residents.
- Act as a key point of contact throughout planned works.
- Explain works, programme timescales and access requirements.
- Coordinate property access and resident appointments.
- Carry out regular resident visits.
- Respond to questions, concerns and complaints.
- Work with operational teams to resolve issues.
- Maintain accurate records using business systems.
- Identify vulnerable residents and additional support requirements.
- Support resident meetings and community engagement.
- Assist with social value and community activities.
- Produce relevant customer care information and KPI data.
- Ensure residents are kept informed throughout the programme.
- Previous experience in resident liaison, customer service, housing, construction or a similar role.
- Excellent communication and interpersonal skills.
- Confident dealing with residents face-to-face.
- Ability to handle complaints and sensitive situations.
- Strong organisational and administrative skills.
- Full UK driving licence.
- Social housing experience.
- Planned maintenance or refurbishment experience.
- Experience working in occupied properties.
- Construction or retrofit experience.
- Experience supporting vulnerable residents.
- Community engagement or social value experience.
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Resident Liaison Officer - Hertfordshire in St Albans employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
