At a Glance
- Tasks: Provide crisis support and triage calls for mental health concerns.
- Company: Join the Central and North West London NHS Trust, dedicated to patient care.
- Benefits: Gain valuable experience in a supportive environment with ongoing training.
- Other info: Work collaboratively with healthcare professionals in a dynamic setting.
- Why this job: Make a real difference in people's lives during critical moments.
- Qualifications: Compassionate individuals with strong communication skills are encouraged to apply.
The predicted salary is between 37035 - 45265 £ per year.
SPA/Out of Hours Crisis Response (OOHCR) Practitioner
MAIN DUTIES AND RESPONSIBILITIES Central and North West London NHS Trust is committed to providing safe, effective services and providing patients and families with a positive experience.
The SPA/OOHCR Practitioner will: Answer all calls to the SPA in a patient and courteous manner, and to screen and prioritise these appropriately.
Undertake clinical triaging of all calls to the SPA, deciding on the correct care pathway for that call.
Handle called from 111 option 2 where people use this function to call and report a mental health concern Refer callers onto secondary adult MH services where appropriate liaising with teams to ensure timely follow up support Signpost callers on as necessary into non-statutory, third sector services.
Identify social care and safeguarding concerns through the clinical triage process and make referrals to statutory services where needed to support the patient.
Respond to calls within time limits set out in the SPA Operational Protocols, ensuring that where they cannot speak to a caller immediately, they are called back in timely manner.
Take details of all callers, and to record details of all calls onto the relevant patient information system (ie.
Systm One).
Undertake face to face assessments with patients in their own home to establish their mental health needs and ensure timely treatment and support.
Maintain staff and patient safety through comprehensive risk assessment and adhering to trust policy on home visiting and lone working (all visits will be with 2 staff) Ensure strong working relationship with local HTTs at the beginning and the end of each night taking referrals and making referrals to HTTs as needed.
Be fully conversant with statutory and non-statutory services across Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster, and the provision of CNWL services in each borough.
Leading clinical handovers and coordinating shift to ensure safe allocation of all work and smooth running of service.
With support from Team managers Ensure safe and effective delivery of care / advice to patients and their carers, utilising own knowledge and skills.
Provide support, information and education to family members, carers and other professionals who may access the SPA.
Build and maintain excellent working relationships with key stakeholders, such as GPs, the Police and LAS, taking and triaging referrals as appropriate.
Maintain a good public image of the SPA by dealing with all calls and face to face interactions in a professional manner.
Be aware of appropriate escalation procedures in relation to difficult calls, i. e..
A suicidal patient, etc.
Demonstrate good risk assessment and management skills, ensuring that decisions made are in the interests of the individual patients needs and their safety.
Participate in both clinical and managerial supervision in relation to role.
Participate in ongoing training / teaching / reflective practice sessions as required.
Ensure that all professional and Trust-wide clinical policies and procedures are adhered to.
Be responsible for the maintenance of accurate patient records on relevant patient information system (ie.
Systm One).
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SPA/Out of Hours Crisis Response (OOHCR) Practitioner employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land SPA/Out of Hours Crisis Response (OOHCR) Practitioner
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Allscreens Nationwide Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Allscreens Nationwide Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Allscreens Nationwide Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace SPA/Out of Hours Crisis Response (OOHCR) Practitioner
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
