At a Glance
- Tasks: Provide 2nd line support for hardware and software, troubleshooting issues face to face and remotely.
- Company: Join University Hospital Southampton, a leading acute teaching Trust with a focus on innovation.
- Benefits: Flexible working environment, career development opportunities, and a commitment to diversity and inclusion.
- Other info: Located in a vibrant area with great transport links and beautiful surroundings.
- Why this job: Make a real impact in healthcare while developing your tech skills in a supportive team.
- Qualifications: Experience in troubleshooting hardware and software issues; strong problem-solving skills.
The predicted salary is between 30888 - 37752 £ per year.
Support Technician | University Hospital Southampton NHS Foundation Trust
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
We are recruiting to replace a member of the End User Devices team.
This team works as part of UHS Digital with a focus on hardware such as laptops, desktops, printers, tablets, and other supplementary digital equipment that isn't classed as a medical device.
The successful candidate will troubleshoot and resolve issues both face to face and remotely, and also work with the asset management team to ensure tracking of our digital assets.
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation.
However, personalising your recruitment application to highlight your unique skills and experiences is crucial.
Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS, we’re committed to providing a flexible working environment where possible.
Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team.
We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities.
We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Provide 2nd line support for all assigned systems and / or hardware, including fault finding, diagnosis and resolution of complex issues.
This could include making edits to database records and configuration files, and reporting issues to software development teams.
Make configuration changes, or data corrections within assigned systems and / or hardware as required.
Ensure that calls that are referred onto 3rdparty suppliers for a resolution are monitored and have progress updates until resolution.
Process and resolve user service requests for relevant systems and / or hardware.
For an overview of the position, please refer to the attached Job Description and Person Specification document.
This includes a detailed breakdown of the key responsibilities, role expectations, and the qualifications we are looking for.
- This advert closes on Thursday 13 Aug 2026
- #J-18808-Ljbffr
Support Technician | University Hospital Southampton NHS Foundation Trust employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Support Technician | University Hospital Southampton NHS Foundation Trust
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Allscreens Nationwide Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges Allscreens Nationwide Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Let's not forget to apply directly through the Allscreens Nationwide Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Technician | University Hospital Southampton NHS Foundation Trust
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Allscreens Nationwide Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Allscreens Nationwide Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
