At a Glance
- Tasks: Provide exceptional customer service and support in a modern automotive dealership.
- Company: Reputable Southampton automotive dealership with a focus on professionalism and staff development.
- Benefits: Competitive salary, 30 days holiday, health services, and ongoing training.
- Other info: Clear progression pathways and a supportive work environment.
- Why this job: Join a dynamic team and enhance your career in the automotive industry.
- Qualifications: Experience as a Service Advisor and excellent communication skills required.
The predicted salary is between 32400 - 39600 £ per year.
We are seeking an experienced Service Advisor to join a reputable automotive dealership in Southampton, Hampshire. This is a superb opportunity for a skilled Service Advisor to work within a modern, well-equipped workshop and showroom, providing exceptional customer service and supporting a successful aftersales operation. Our client values professionalism, customer satisfaction, and staff development, offering a stable and forward-looking work environment.
Benefits for the successful Service Advisor:
- Competitive basic salary starting at £27,000 with an OTE of £30,000 or more
- Clear progression pathways within a large, reputable dealership group
- Monday to Friday working hours, 08:00 to 18:00, with a one-hour lunch break
- 30 days holiday inclusive of bank holidays, plus your birthday off
- Long service holiday entitlement
- Access to company health and wellbeing services
- Life assurance cover up to three times your annual salary
- Subsidised manufacturer car purchase schemes for employees and their families
- Discounted MOTs and servicing
- Ongoing training and development to enhance your career
Duties of the Service Advisor:
- Attending to customers at vehicle drop-off and collection points, ensuring a professional and friendly experience
- Taking accurate notes of customer service requirements and effectively communicating these to the workshop team
- Keeping customers updated on their vehicle’s repair or service progress
- Costing additional work recommended by technicians and securing customer approval before proceeding
- Preparing and presenting accurate invoices and related paperwork
- Explaining work undertaken and presenting suitable service products such as service plans and warranties
- Upselling service plans, warranties, and additional vehicle care options to maximise customer satisfaction and dealership profitability
Requirements:
- Proven experience as a Service Advisor or in a similar motor trade role
- Excellent communication and customer service skills
- Ability to confidently upsell and suggest additional products
- IT literate, preferably with experience using CDK Drive or Kerridge systems
- Organised with strong time-management skills
- Full UK driving licence, ideally with a clean record
- Customer-focused attitude with a professional manner
- Previous experience working within franchised dealerships is preferred
Service Advisor in Southampton employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
