At a Glance
- Tasks: Support patients and clinical teams with admin tasks in a busy outpatient centre.
- Company: Join the University Hospital Southampton NHS Foundation Trust, a leading healthcare provider.
- Benefits: Gain a Level 2 qualification, receive paid training, and enjoy flexible working.
- Other info: Diverse and inclusive team environment with excellent career development opportunities.
- Why this job: Make a real difference in patient care while kickstarting your NHS career.
- Qualifications: GCSE English and Maths at Grade 4/C or above; customer service experience is a plus.
The predicted salary is between 30103 - 36793 £ per year.
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. We are looking for three enthusiastic Customer Service & Administration Apprentices to join the Outpatient Administration Centre (OAC) at University Hospital Southampton. The OAC is a busy and supportive team at the heart of outpatient services, providing administrative and reception support to clinical teams across University Hospital Southampton, Princess Anne Hospital and Royal South Hants Hospital.
This apprenticeship offers excellent training and development opportunities, allowing you to gain valuable NHS experience while working towards a Level 2 Customer Service Practitioner Apprenticeship. During the programme, you will develop skills in:
- Customer service and patient experience
- Communication and interpersonal skills
- Personal organisation and self-development
- Teamworking and collaboration
If you are motivated, eager to learn and looking to start a career in the NHS, we'd love to hear from you. University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast. We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS, we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients. At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Join our busy Outpatient Administration Centre and play an important role in supporting patients across the Trust. As part of your apprenticeship, you will gain valuable administration and customer service experience while working towards a recognised qualification. In this role, you will:
- Help patients by telephone, email and in person.
- Book, reschedule and cancel outpatient appointments.
- Support reception services and assist with patient enquiries.
- Provide administrative support to outpatient clinics.
- Work closely with colleagues to ensure patients receive an efficient service.
We're looking for someone who:
- Is organised and able to manage a varied workload.
- Has good attention to detail and accuracy.
- Is eager to learn, develop and complete an apprenticeship qualification.
You do not need previous administration experience, although experience in a customer-facing or professional environment would be beneficial. To be eligible, you must have GCSE English and Maths at Grade 4/C or above (or equivalent). You will receive paid off-the-job training as part of your apprenticeship programme. This is an excellent opportunity to start a career in NHS administration while making a real difference to patients.
NHS Customer Service & Admin Apprentice | University Hospital Southampton NHS Foundation Trust employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land NHS Customer Service & Admin Apprentice | University Hospital Southampton NHS Foundation Trust
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Allscreens Nationwide Ltd.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Allscreens Nationwide Ltd. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace NHS Customer Service & Admin Apprentice | University Hospital Southampton NHS Foundation Trust
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Allscreens Nationwide Ltd.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Allscreens Nationwide Ltd and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Allscreens Nationwide Ltd. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Allscreens Nationwide Ltd will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
