At a Glance
- Tasks: Create a welcoming library space and lead engaging activities for all ages.
- Company: Join Hampshire County Council and make a difference in your community.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive team environment.
- Other info: Great opportunities for career development and a good work-life balance.
- Why this job: Be part of a vibrant team that empowers visitors and promotes reading.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25186 - 26244 £ per year.
Make a real difference in your local community as a Library Team Assistant (Annualised Hours Contract). This vibrant, people-focused role places you at the heart of a dynamic library environment where no two days are the same. You’ll deliver excellent customer service, lead engaging activities, support digital access, and help visitors of all ages feel welcome and empowered. If you thrive in a fast-paced setting and enjoy variety, teamwork, and helping others, this is the role for you.
Responsibilities:
- Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
- Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
- Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
- Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
- Promote library services through social media and work with external partners to engage the wider community.
Qualifications:
- Experience in a busy, customer-facing role, with a friendly and inclusive approach to working with the public.
- Excellent communication and interpersonal skills, with the ability to adapt to different people and situations.
- Strong digital skills, with confidence using Microsoft Office, Google Workspace, and learning new systems.
- Comfortable using social media to engage with the community and raise awareness of services, or open to learning with support and training provided.
- Physically able to carry out manual tasks such as moving stock and setting up spaces.
Work Arrangement:
This role is offered on an annualised hours contract, meaning your total hours are spread across the year rather than worked to a fixed weekly pattern. You’ll provide cover for annual leave and sickness across one of two groups of libraries:
- Group 1 (450 hours per annum): Bishop’s Waltham, Netley, West End and Hedge End
- Group 2 (400 hours per annum): Winchester, Eastleigh, Alresford and Chandler’s Ford
You’ll need to travel regularly to all locations within your assigned group. There will also be occasions when you’ll be required to work at other libraries across the cluster. More hours will be available during busy periods such as school holidays, Christmas, and Saturdays. Your shift rota is provided four weeks in advance, giving you time to plan around work and life commitments, although short‑notice cover may occasionally be required. While your hours may vary month to month, your pay remains consistent – split evenly across the year. We’re looking for someone with good availability throughout the week who enjoys flexible working and being part of a team that keeps our libraries running smoothly.
Benefits:
- Be part of a supportive, caring team that takes pride in making a positive impact.
- Enjoy a varied, feel‑good role that helps people and strengthens community connections.
- Benefit from a comprehensive induction and training plan, as well as ongoing opportunities for career development.
- Enjoy a good work‑life balance with no Sunday or Bank Holiday working.
- Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
- Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
How to Apply:
To learn more about this role, please review our Candidate Pack available on our website. Please click the Apply button for details. If you'd like to experience the environment first‑hand, we warmly encourage you to pop into your local library – you’ll quickly see how dynamic, welcoming, and community‑driven our spaces really are!
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Library Team Assistant HCC623219 in Southampton employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Library Team Assistant HCC623219 in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Library Team Assistant HCC623219 in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
