At a Glance
- Tasks: Be the friendly face of our community, ensuring residents feel at home and supported.
- Company: Join urbanbubble, a vibrant company dedicated to creating welcoming communities.
- Benefits: Enjoy a birthday day off, enhanced leave, and a cycle to work scheme.
- Other info: Experience excellent career growth and support in a dynamic environment.
- Why this job: Make a real impact while connecting with amazing people every day.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 30000 - 35000 £ per year.
We are looking for an amazing day Community Host - Dayto join our friendly team at Bargate Quarter and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property.
This role is a permanent contract working 4 days on 4 days off on a rolling rota between 8am - 8pm.
Hey there! Ready to make a difference?
At urbanbubble, we believe cities should be vibrant, fun, and full of life.
We’re all about creating welcoming communities where people feel truly at home.
If you’re someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we’d love for you to join us as a Community Host!
As Front of House, you’ll be right at the heart of our community, ensuring our residents have an amazing experience from the moment they arrive until the moment they leave us.
- You’ll be involved in everything from handling enquiries to making sure each
- Key Duties
- Act as the face of the community, delivering a professional and welcoming service to residents and visitors.
- Maintain building safety and security through inspections and emergency procedures.
- Complete operational tasks to ensure compliance and support team KPIs.
- Support the resident journey to deliver an excellent living experience.
- Leasing
- Respond to enquiries and support viewings and applications.
- Assist prospects through to move‑in.
- Update listings and support marketing activity.
- Contribute to reporting and market insights.
- Ensure applications meet compliance requirements.
- Prepare apartments and coordinate cleaning/maintenance.
- Deliver smooth move‑in and move‑out experiences.
- Support renewals and complete inventory reports.
- Manage end‑of‑tenancy checks, damages, and deposits.
- Resident & Building Services
- Handle resident enquiries, complaints, and accounts.
- Log and manage maintenance requests.
- Maintain accurate records and data systems.
- Manage parcels, keys, bookings, parking and utilities.
- Support resident events and communications.
- Coordinate contractors and services access.
- Conduct inspections and report issues.
- Building Patrols & Safety
- Perform regular safety and maintenance checks.
- Monitor CCTV and control site access.
- Manage visitors and report concerns.
- Follow emergency and continuity procedures.
Who You Are
- Strong customer service and communication skills.
- Organised, detail-focused and proactive.
- Confident working independently and handling issues calmly.
- IT literate (MS Office and systems).
- Committed to high standards and resident experience.
- Professional, enthusiastic and results-driven.
And here’s what we offer
Benefits
- Birthday day off, monthly paid wellbeing hour and enhanced annual leave to make sure you get the rest you need.
- Company pension scheme and medical coverage for your long‑term health and to help plan for the future.
- Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board.
- Paid volunteering day and social events to give back to causes that truly matter and connect with your colleagues.
- Enhanced sick pay and family leave to take care of yourself and your loved ones.
- Life events for big milestones like your child’s first day at school or when you get the keys to your new home – we believe that you deserve to celebrate special moments with your loved ones.
Family always comes first at ub!
- Cycle to work scheme to help you get to work in a healthier, greener way.
- Study support to help you grow and reach your goals.
- Long service awards to celebrate every milestone with us.
- Employee assistance and counselling for those times when you need a little bit of extra support.
and the best part? You'll be working with some truly incredible people who are passionate about what they do and are always ready to support you!
If you’re excited about making a real impact and being part of something special, we can’t wait to hear from you!
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Community Host in Southampton employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Community Host in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Community Host in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
