At a Glance
- Tasks: Provide tech support to users and troubleshoot digital systems.
- Company: Join the University Hospital Southampton NHS Foundation Trust, a leading healthcare provider.
- Benefits: Enjoy 35 days paid holiday, NHS discounts, and a generous pension scheme.
- Other info: Flexible working hours and excellent career development opportunities await you.
- Why this job: Make a real difference in patient care while developing your tech skills.
- Qualifications: Experience in tech support and a passion for helping others.
The predicted salary is between 29898 - 36542 £ per year.
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. This vacancy does not meet the Home Office threshold for sponsorship; therefore we are unable to accept applications from candidates who do not have the right to work in the UK.
As part of our team, you will provide support to end users across the trust and our external partners and respond to issues via the service desk portal, phone, and face-to-face visits. This is part of the 2nd line support team responding to user issues, requests, and queries for our clinical and non-clinical systems.
You will work with a variety of teams across UHS Digital but also closely with hospital administration and clinical teams to ensure the best care for our patients. The team works between 8am and 6pm with team members working either 8 - 4 or 10 - 6 shifts between Monday - Friday, and the successful candidate will be consulted on what fits both them and the needs of the service.
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.
In this role, your key responsibilities will include:
- Diagnose, troubleshoot, and provide user support for digital systems.
- Responsible for core applications and for providing second line support for these at a specialist level, including configuration changes and data corrections.
- Respond in accordance with service level agreements to all calls forwarded by the Trust IT Service Desk.
- Ensure unplanned systems outages or unavailability is communicated to stakeholders providing regular updates.
- Work in partnership with all other support teams to form good working links across the department.
- Undertake any other task consistent with grade and experience as determined by line manager or senior manager within UHS Digital.
For an overview of the position, please refer to the attached Job Description and Person Specification document. This includes a detailed breakdown of the key responsibilities, role expectations, and the qualifications we are looking for.
Assistant Support Technician | University Hospital Southampton NHS Foundation Trust employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Support Technician | University Hospital Southampton NHS Foundation Trust
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We think you need these skills to ace Assistant Support Technician | University Hospital Southampton NHS Foundation Trust
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Allscreens Nationwide Ltd.
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Allscreens Nationwide Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
