At a Glance
- Tasks: Support daily operations and coordinate recruitment for a key global client account.
- Company: Join Job&Talent, a dynamic company focused on workforce solutions.
- Benefits: Gain valuable experience in a supportive environment with career growth opportunities.
- Other info: Fast-paced role with opportunities to engage with diverse teams and clients.
- Why this job: Be part of a team that makes a real impact on workforce management.
- Qualifications: Experience in recruitment or customer service, strong organisational skills required.
The predicted salary is between 20790 - 25410 £ per year.
Job&Talent is looking for an organised and proactive to support the day-to-day delivery of one of our key Global Client accounts.
Working closely with the Account Manager, recruitment and operational teams, client stakeholders and temporary workers, you will help ensure workforce requirements are met and the account runs smoothly.
The role is primarily based in our
Southampton office, Monday to Friday, 08:30-17:00
. From time to time, certain meetings may be held at the client site. Any client-site requirements will be discussed with the successful candidate at a later stage.
Key Responsibilities
- Support the Account Manager with the daily operation of the account.
- Coordinate recruitment, onboarding, inductions and worker deployment.
- Monitor workforce requirements and support fulfilment of client bookings.
- Act as a point of contact for workers and support with day-to-day queries.
- Monitor attendance, absence, lateness and working hours.
- Support timesheet and payroll processes and investigate discrepancies.
- Maintain accurate worker and account records.
- Support Right to Work and compliance requirements.
- Prepare and maintain regular client reports.
- Work with internal teams and client stakeholders to resolve operational issues.
- Support worker engagement, retention and overall service delivery.
- Follow and promote relevant Health & Safety procedures.
What We're Looking For
- Previous experience in recruitment, staffing, account coordination, customer service or a similar operational role.
- Strong organisational skills and attention to detail.
- Good written and verbal communication skills.
- Comfortable working with spreadsheets, data and systems.
- Ability to manage multiple priorities in a fast-paced environment.
- Confident in communicating with workers, colleagues and clients.
- Proactive approach with good problem-solving skills.
- Experience within temporary staffing, logistics, warehousing, manufacturing or a high-volume workforce environment would be an advantage.
Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
#J-18808-Ljbffr
Account Coordinator in Southampton employer: Allscreens Nationwide Ltd
Joining Marshall Audi Taunton as a Service Technician apprentice means becoming part of a dynamic team dedicated to delivering exceptional customer experiences in the prestigious car market. With comprehensive training, including travel and accommodation covered for your apprenticeship at the Volkswagen Group National Learning Centre, you will benefit from a supportive work culture that prioritises personal development and career progression. This role offers a unique opportunity to work with cutting-edge technology while receiving mentorship and gaining valuable qualifications that pave the way for a successful long-term career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Coordinator in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Coordinator in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
