At a Glance
- Tasks: Manage interpreting and translation services to enhance communication for staff and patients.
- Company: Join University Hospital Southampton, a leading acute teaching Trust with a commitment to inclusivity.
- Benefits: Flexible working, career development opportunities, and a supportive environment.
- Other info: Work in a vibrant coastal city with excellent transport links and beautiful surroundings.
- Why this job: Make a real difference in patient care and support diverse communities.
- Qualifications: Strong communication skills and ability to manage bookings effectively.
The predicted salary is between 32296 - 39472 £ per year.
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. As an Accessibility Administrator, you will ensure staff and patients can access timely interpreting and translation services, as well as supporting inclusive communication across the Trust.
Working within the Accessibility team, you will manage bookings, respond to enquiries, and liaise with external providers to deliver efficient and reliable services. This role supports compliance with the Accessibility Information Standard and contributes to improved patient experience and care outcomes.
At UHS, we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients. We proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
- Provide a welcoming, responsive and professional interpreting and translation service to all Trust staff, resolving enquiries or queries in a timely manner.
- Receive and respond to emails and manage booking requests and scheduling appointments through our external service providers as appropriate.
- Respond promptly to staff enquiries or signpost them to the most appropriate booking route.
- Monitor the department’s generic email address and respond to or direct interpreting and translation enquiries appropriately.
- Advise staff on booking processes, requirements and timescales in line with Trust procedures and the Accessibility Information Standard.
- Support with the processing and progression of interpreting and translation bookings ensuring reliable delivery of services.
- Liaise effectively with a wide range of Trust staff and external service providers to ensure the smooth running of interpreting and translation services.
- Escalate and/or resolve service issues, delays or concerns to the appropriate member of the team within reasonable time frames.
- Escalate/resolve adverse incidents, complaints or welfare concerns to the appropriate member of the team/support service.
- Manage own workload and identify/delegate appropriate tasks to meet service demands and deadlines.
- Maintain effective working relationships with all stakeholders.
- Undertake any other tasks or projects consistent with the grade of this post.
Accessibility Administrator | University Hospital Southampton NHS Foundation Trust employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Accessibility Administrator | University Hospital Southampton NHS Foundation Trust
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We think you need these skills to ace Accessibility Administrator | University Hospital Southampton NHS Foundation Trust
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
