Job Description Receptionist Job Title: Receptionist Responsible to: Practice Manager/Reception Manager Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
- Telephone Duties
- 1. Making appointments
- 2. Prescription requests
- 3. Giving out results where appropriate
- 4. Ambulance transport bookings
- 5. Deal with Home visit requests
- 6. Deal with general enquiries
- 7. Contacting other providers
- Reception Duties
- 8. Register new patients and temporary residents
- 9. Greet and direct patients and visitors
- 10. Booking appointments
- 11. Handing out prescriptions
- 12. Ensure outstanding queries are explained and handed over to next shift, as necessary
- 13. Respond to needs of our clinical team during surgery
- 14. Collect fees from patients for providing non-NHS services
- 15. Deal with general enquiries and complaints
- 16. Filing medical notes Prescriptions
- 17. Dealing with requests for repeat prescriptions
- 18. Raising prescriptions as per Practice protocols
- 19. Dealing with queries relating to repeat prescriptions
- General
- 20. Input and extract information from Practice computer system
- 21. Observe health and safety guidelines at all times
- 22. General housekeeping (e.g. keeping reception and waiting areas tidy)
- 23. Maintain Confidentiality at all times
- 24. To participate and continue Personal Development
- 25. To observe Equality & Diversity guidelines at all times
- 26. To treat all patients, colleagues and visitors with Dignity and Respect at all times.
- 27. Any other reasonable duties as necessary
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Receptionist in Southall employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
