At a Glance
- Tasks: Lead daily operations, ensuring efficiency and safety across all practice sites.
- Company: Join a dedicated healthcare team focused on patient care and operational excellence.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on staff wellbeing and development.
- Why this job: Make a real difference in healthcare by improving patient experiences and team dynamics.
- Qualifications: Strong leadership skills and experience in operational management within healthcare.
The predicted salary is between 44100 - 53900 £ per year.
- Operational Management and Leadership
- Ensure the smooth, efficient and safe day-to-day operation of the Practice providing strong visible leadership across all sites.
- Support the GP Partners in implementing the Practice's strategic plan and annual objectives at an operation level.
- Develop and implement operational policies, procedures and workflows.
- Oversee appointment systems, patient flow, telephone management and access to ensure responsive and effective services.
- Manage the Practice estate, premises, equipment and facilities, liaising with NHS Property Services and external contractors.
- Ensure continuity of services by proactively managing operational risks and contingencies.
- Support business continuity planning and emergency preparedness.
- Maintain and regularly review Practice policies and standard operating procedures (SOPs) to ensure compliance with current NHS guidance and legislation.
- Lead on procurement and management of Practice contracts, including IT, telephony and third-party suppliers.
- Ensure the Practice maintains its CQC registration and leads on inspection preparation and ongoing compliance.
- Human Resources & Workforce Management
- Assist in defining Job Description or roles advertised, liaise with HR team for recruitment, appraisals and inductions.
- Develop and maintain a positive workforce culture aligned with NHS values and the Practice ethos.
- Oversee staff rotas, annual leave and sickness absence management, ensuring adequate staffing levels at all times.
- Identify training and development needs across the team and facilitate access to appropriate CPD opportunities.
- Manage operational team leads across Reception, Administration, Prescriptions and other departments.
- Champion staff wellbeing, promoting a positive, inclusive and psychologically safe working environment.
- Finance & Contracting
- Work with the Leadership and Finance teams to monitor expenditure and income streams and identifying efficiencies.
- Ensure the management of the NHS GMS/PMS/APMS contract and any associated enhanced service agreements.
- Contribute to submission of all income claims including QOF, Enhanced Services, and Directed and Locally Enhanced Services.
- Support the Finance Team with the payroll process in liaison with the Practice accountant or payroll provider.
- Support the Finance Team with accounts receivable and payable processes, maintaining accurate financial records.
- Support the Partners with Practice financial planning, benchmarking and reporting.
- Governance, Compliance & Quality
- Support on clinical and non-clinical governance, ensuring robust systems are in place for identifying, managing and learning from significant events and complaints.
- Act as the Caldicott Guardian and Data Protection lead, ensuring compliance with GDPR, DSPT and information governance requirements.
- Support the Complaints team with Practice complaints in accordance with surgery policies and procedures, ensuring timely and empathetic responses.
- Lead on Health & Safety compliance including risk assessments, infection prevention and control, fire safety.
- Work with the Practice Safeguarding leads to maintain current and compliant safeguarding policies for adults and children.
- Oversee and implement clinical audit programmes and contribute to the development of a quality improvement culture across the Practice with guidance from the Partners.
- Information Technology & Digital
- Act as Practice System Superuser for the clinical system (e. g. EMIS Web / Systm One), ensuring effective use and optimal configuration.
- Manage the Practice's digital tools including Accurx, NHS App, online triage systems and other patient-facing technologies.
- Assist the IT team on the roll-out and adoption of new digital systems and tools in line with the NHS digitalisation agenda.
- Communication & Patient Experience
- Maintain effective communication channels across the Practice team, Partners and external stakeholders.
- Lead on patient engagement activities, including the Practice Patient Participation Group (PPG).
- Manage the NHS Friends and Family Test (FFT), patient surveys and online review processes, acting on feedback to drive service improvements.
- Act as the primary contact for the ICB, NHS England and other external organisations.
- Oversee the Practice communication strategy including website updates and patient correspondence.
- Primary Care Network (PCN) & Wider System Working
- Work collaboratively with the PCN Clinical Director and management team to deliver network-wide initiatives.
- Contribute to the development and implementation of PCN Directed Enhanced Service (DES) work programmes.
- Support the integration of Additional Roles Reimbursement Scheme (ARRS) staff into the Practice team.
- Participate in system-wide meetings and workstreams, representing the Practice's interests constructively and professionally.
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Practice Operations Manager in Slough employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Operations Manager in Slough
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Allscreens Nationwide Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Allscreens Nationwide Ltd.
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We think you need these skills to ace Practice Operations Manager in Slough
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
