At a Glance
- Tasks: Lead daily hotel operations, ensuring top-notch service and guest satisfaction.
- Company: Join The Devonshire Arms Hotel & Spa, a luxury destination in the Yorkshire Dales.
- Benefits: Competitive salary, excellent perks, and opportunities for career growth.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Make a real impact in hospitality while developing high-performing teams.
- Qualifications: Senior management experience in quality hotels and strong leadership skills.
The predicted salary is between 29700 - 36300 £ per year.
An exciting opportunity has arisen for an experienced and passionate Resident Manager to join The Devonshire Arms Hotel & Spa, a renowned luxury country house hotel at the heart of the Bolton Abbey Estate in the Yorkshire Dales.
The Role
As Resident Manager, you will be responsible for the day-to-day management of the hotel, ensuring the highest standards of service, presentation and guest satisfaction are consistently achieved. Working closely with Heads of Department, you will lead and inspire teams across all operational areas, creating a positive culture that motivates colleagues to deliver outstanding hospitality experiences. This is a hands-on leadership role requiring a visible presence throughout the hotel. You will oversee operational performance, support departmental development, manage costs and resources, and ensure all activities are delivered in line with company standards, policies and procedures. You will also play a key role in maintaining profitability through effective labour management, cost control and identifying opportunities to improve efficiency and revenue generation.
The successful candidate will have a strong focus on guest satisfaction, confidently handling feedback and resolving issues where necessary while continually looking for opportunities to enhance the customer journey. Alongside operational responsibilities, you will support event delivery, workforce planning and departmental succession planning to ensure the continued success of the hotel.
The Candidate
We are looking for an exceptional hospitality professional with previous senior management experience within a quality hotel environment. You will be a natural leader with a genuine passion for delivering memorable guest experiences and developing high-performing teams. You will possess strong commercial awareness and financial acumen, together with the ability to balance guest expectations with operational efficiency. Excellent communication skills, confidence in dealing with guests and colleagues at all levels, and a hands-on approach are essential. A sound understanding of hotel operations, including Food & Beverage, Health & Safety, HR, Sales & Marketing and compliance, will enable you to thrive in this varied and rewarding position. The ideal candidate will be enthusiastic, professional and customer-focused, with the ability to lead by example and create an environment where colleagues feel supported, engaged and empowered to succeed.
The Organisation
Part of the wider Devonshire Group, The Devonshire Arms Hotel & Spa is one of Yorkshire's most celebrated hospitality destinations, combining luxury accommodation, award-winning dining and exceptional guest experiences in a stunning estate setting. We are proud of our heritage, our people and our commitment to delivering excellence in everything we do. In return, we offer a competitive salary, excellent employee benefits, ongoing development opportunities and the chance to build a rewarding career within one of the UK's most respected and prestigious hospitality businesses. We are committed to creating a diverse and inclusive workplace and welcome applications from candidates of all backgrounds. Flexible working arrangements will always be considered where possible.
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