At a Glance
- Tasks: Be the friendly face of our Lifehouse, supporting clients and managing front desk operations.
- Company: Join The Salvation Army, a supportive organisation making a real difference in people's lives.
- Benefits: Flexible weekend hours, meaningful work, and the chance to help vulnerable individuals.
- Other info: Opportunity to grow within a caring team and promote equality in the workplace.
- Why this job: Make a positive impact in your community while gaining valuable experience.
- Qualifications: Great customer service skills and a passion for helping others.
The predicted salary is between 11.7 - 14.3 £ per hour.
Working hours: 11 hours per week (Saturday 3.00pm - 10.00pm and Sunday 8.00am - 12.00pm).
Witham Lodge is a Salvation Army Lifehouse (supported housing) and has 30 rooms accommodating men and women over the age of 18 who are experiencing homelessness. We are looking to recruit a Weekend Day Concierge/Receptionist (internally known within The Salvation Army as a Day Concierge), who will be the first point of contact for everyone accessing our Lifehouse. This role requires a friendly, approachable person who will be pivotal in ensuring our vision for high-quality person-centred support is delivered.
Key Responsibilities:
- Understand and work within the Mission and Values of The Salvation Army, always acting in a professional and ethical way when representing the organisation.
- Offer front of house service to clients/visitors ensuring they are signed in or out where required and their queries are handled in a professional friendly manner, referring them to the relevant person where required.
- Handling of cash ensuring all accounting records are properly maintained.
- Handle all incoming telephone calls and mail appropriately.
- To use a CCTV system (after training) in line with policy.
- Work as part of the overall team to ensure the most positive experience in Witham Lodge.
The successful candidate(s) will be able to demonstrate:
- Knowledge of the main support needs which are commonly faced by homeless and vulnerable clients.
- Motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes.
- Able to work within the Christian ethos of The Salvation Army.
- Good customer service and time management skills with the ability to prioritise workload.
- The ability to successfully work independently and within a team environment.
- Able to work in a busy environment and be solution focused.
Appointment will be subject to satisfactory references, a criminal record check (DBS: Enhanced Adult Workforce DBS Disclosure) and evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records. Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration. We reserve the right to close this advert earlier if we feel that we have received sufficient applications. Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.
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