At a Glance
- Tasks: Coordinate Head & Neck services, ensuring high-quality patient care and performance targets.
- Company: Join the compassionate team at Shrewsbury and Telford Hospital NHS Trust.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Exciting relocation to a modern facility in 2028, enhancing patient and team experiences.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic healthcare setting.
- Qualifications: Experience in healthcare coordination and strong communication skills required.
The predicted salary is between 30332 - 37072 £ per year.
An exciting opportunity has arisen due to promotion for a Band 5 Head & Neck Coordinator, 37.5hrs per week, to join the Head & Neck and Ophthalmology Centre at The Shrewsbury & Telford NHS Trust. The post holder will be based at the Princess Royal Hospital but may be required to cross site to The Royal Shrewsbury Hospital.
The successful post holder will work with the Head & Neck and Ophthalmology Centre, as well as corporately with all Trust employees in delivering the Trust’s overall strategic objectives. The post holder will work with the management team to ensure consistent delivery of required 18 week RTT, 28 day cancelled operation and 31 and 62 day cancer standards.
The post holder will work independently within clearly defined policies and procedures, with advice available at all times. The successful candidate will deliver on agreed performance targets and work with the Centre management team to manage variances. Responsibilities include:
- Identifying capacity and demand variances and monitoring these plans on a monthly basis.
- Working with the management team to implement best practice across the Centre.
- Preparing and providing regular, timely and accurate information to the Operational Manager & Assistant Operational Manager using appropriate analytical and presentation techniques.
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times. We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding. By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience. We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.
Please see attached updated Job Description for further details of the responsibilities of the post.
This advert closes on Tuesday 18 Aug 2026.
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