At a Glance
- Tasks: Be the friendly voice for customers and handle their requests with care.
- Company: Join a well-established company in Shrewsbury with a supportive team.
- Benefits: Gain valuable experience, training opportunities, and potential career progression.
- Other info: A great entry point into the business with opportunities for growth.
- Why this job: Kickstart your career in customer service and make a real difference.
- Qualifications: Excellent communication skills and a passion for helping others.
The predicted salary is between 18900 - 23100 £ per year.
We are currently supporting our prestigious client who are looking for a Customer Services Administrator to join their well-established company in Shrewsbury.
In this role, you will be the first point of contact for customers calling into the business.
The main priority is to answer the telephone and deal with requests from clients and customers that require a routine response, as well as responding to incoming general enquiry emails.
For more complex issues, to direct calls or emails to the appropriate person.
Your responsibilities will be
- Whilst the following provides a description of the tasks to be undertaken by the Customer Services Administrator, there will be requirements for the individual to undertake some other duties that are essential to the smooth running of the office.
These must be mutually agreed between the Administrator and the Team Leader.
- To use mail merges to deliver general correspondence to clients and leaseholders.
- To work with the Department Head or Branch Manager and Team Managers in the preparation of and responses to, all client, contractor and customer communications whether by telephone, e-mail, fax or letter.
- To process, scan, photocopy and file documents as required.
- To assist in uploading documentation to the various internal systems.
- To maintain and update the diary of appointments for the Department Manager or Branch Manager and team managers, inspection checklists, notes of client meetings.
- Under the direction of the individual Managers, to organise and issue works orders for routine maintenance such as cleaning, gardening and other low risk maintenance.
- To liaise with other departments to obtain or provide information relating to the portfolio.
- To attend internal meetings as required.
- To complete all mandatory online training courses in a timely manner and to take part in optional training courses as considered appropriate by the Department Head or Branch Manager.
- To be courteous and professional in all dealing with clients, customers, contractors and general public
- To be punctual at all times and ensure that you are dressed in accordance with the Dress Code
- To be an active team member; contributing to the motivation and achievements of the department or branch.
Requirements
To be considered for this excellent opportunity, we are looking for a bright and enthusiastic individual who has excellent customer service skills.
Working in a professional service environment, we need someone who is keen to learn and support colleagues and clients to the highest of standards.
Whilst some people enjoy working in this specific role, this can be an excellent entry point into the business where you can undertake specific qualifications that can help you progress into higher level roles in the business.
This client is usually open to paying for these qualifications to help you grown further in the company.
The application process
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce.
We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours.
If you do not hear from us within this time your details won’t be retained.
So, if you're not successful on this occasion, do continue to respond to future roles we advertise.
In the meantime, all good wishes and continued success with your search for employment.
#J-18808-Ljbffr
Customer Services Administrator in Shrewsbury employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator in Shrewsbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Administrator in Shrewsbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
