At a Glance
- Tasks: Lead a team to drive sales and deliver excellent customer service in our charity shop.
- Company: Join Sue Ryder, a top charity retailer making a real difference in communities.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Other info: Be part of a diverse team committed to equity and inclusion.
- Why this job: Make an impact while gaining valuable retail experience and leadership skills.
- Qualifications: Retail experience and strong customer service skills are essential.
The predicted salary is between 12.79 - 12.79 £ per hour.
22.5 hours per week including weekends on rota at £12.79 per hour.
Be there when it matters. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
In retail, most work every weekend; our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Year's Day off.
Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so, come assist and support our Shop Manager to run our Willerby shop and contribute to the work we do across Sue Ryder!
As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can-do attitude and a good understanding of financial and IT administration.
Other responsibilities include:
- Using your skills and retail experience to help drive business, push sales, and achieve targets.
- Helping to lead a team to deliver great customer service to our donors and customers.
- Working with the local community to generate sufficient donated stock to drive sales.
- Helping to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
- Setting high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
- Helping to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Acting as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
- Helping to manage an effective stock process through the Epos operation.
Competitive Benefits Package:
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time).
- Company pension scheme.
- Staff discount with thousands of retailers.
- Refer a Friend scheme - £250 payment.
- Enhanced maternity, paternity and adoption pay.
- Enhanced sick pay.
- Electric Vehicle Scheme.
- Healthcare Cash plan, to claim back costs of routine healthcare.
- Death in Service benefit.
- Staff discount of 10% on new goods online at shop.sueryder.org.
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme and lots more.
Our commitment to equity, diversity and inclusion: At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.
If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Join us in creating a culture where everyone feels respected, valued, and able to thrive. Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need.
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