At a Glance
- Tasks: Lead a vibrant team, drive sales, and engage with the community in our charity shop.
- Company: Join Sue Ryder, a top charity retailer making a real difference in people's lives.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Other info: Flexible hours, inclusive culture, and opportunities for personal growth await you.
- Why this job: Be part of a mission-driven team that provides vital support to those in need.
- Qualifications: Retail management experience and a passion for community engagement are essential.
The predicted salary is between 14.48 - 14.48 £ per hour.
37.5 hours per week including weekends on rota, £25,791.23 pa plus reward and benefit scheme.
Be there when it matters. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail, most work every weekend; our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Year's Day off.
About you: Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Kingswood shop and contribute to the work we do across Sue Ryder! To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with the ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can-do attitude and a good understanding of financial and IT administration.
Other responsibilities include:
- Using your skills and retail experience to drive business, push sales and achieve targets.
- Leading your team to deliver great customer service to our donors and customers.
- Working with the local community to generate sufficient donated stock to drive sales.
- Recruiting, training & retaining a volunteer team, who'll look to you for leadership and guidance.
- Setting high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
- Managing effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Acting as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
- Managing effective stock processes through the Epos operation.
Competitive Benefits Package:
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time).
- Company pension scheme.
- Staff discount with thousands of retailers.
- Refer a Friend scheme - £250 payment.
- Enhanced maternity, paternity and adoption pay.
- Electric Vehicle Scheme.
- Healthcare Cash plan, to claim back costs of routine healthcare.
- Staff discount of 10% on new goods online at shop.sueryder.org.
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme and lots more.
If you want more than just a job, we want you. Join the team and be there when it matters.
Our commitment to equity, diversity and inclusion: At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.
As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
Join us in creating a culture where everyone feels respected, valued, and able to thrive. Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need.
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