At a Glance
- Tasks: Be the friendly face for residents during their kitchen and bathroom refurbishments.
- Company: A dedicated building contractor working with Leicester City Council.
- Benefits: Competitive pay, supportive team, and opportunities for personal growth.
- Other info: Join a dynamic team focused on quality and customer satisfaction.
- Why this job: Make a real difference in people's homes while enhancing your communication skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Company Overview
We are a building contractor delivering kitchen and bathroom refurbishment works on behalf of Leicester City Council.
We are committed to delivering high-quality workmanship while providing an excellent customer experience throughout every project.
As many of our projects take place in occupied homes, effective communication with residents is essential to our success.
Job Purpose
The Customer Liaison Officer is responsible for ensuring residents receive a professional, supportive, and informative service throughout their refurbishment works.
Acting as the primary point of contact between residents, Leicester City Council, site teams, and office staff, the Customer Liaison Officer will build positive relationships, manage customer expectations, and help ensure projects are delivered with minimal disruption.
Key Responsibilities
- Act as the main point of contact for residents before, during, and after kitchen and bathroom refurbishment works.
- Visit residents in their homes to introduce the project, explain the programme of works, and answer any questions.
- Arrange and attend pre-start meetings with residents.
- Maintain regular communication throughout the duration of each project.
- Manage resident expectations regarding timescales, access requirements, temporary facilities, and any unavoidable disruption.
- Respond promptly and professionally to customer enquiries, concerns, and complaints.
- Investigate issues and work with site management to resolve them quickly.
- Record all customer interactions accurately using company systems.
- Liaise closely with site managers, supervisors, operatives, subcontractors, and Leicester City Council representatives.
- Monitor customer satisfaction throughout each project and complete customer satisfaction surveys upon completion.
- Support vulnerable residents by identifying additional needs and ensuring appropriate assistance is provided.
- Ensure safeguarding procedures are followed where required.
- Produce reports on customer feedback, complaints, compliments, and project updates.
- Assist in organising appointments, access arrangements, and resident communications.
- Ensure all documentation complies with GDPR and company procedures.
- Promote a positive image of the company at all times.
Skills and Experience
- Previous experience in a Customer Liaison Officer, Tenant Liaison Officer, Customer Service, Housing, or Property Maintenance role.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building skills.
- Ability to deal with challenging situations calmly and professionally.
- Good organisational and time management skills.
- Competent in Microsoft Office (Word, Excel, Outlook).
- Ability to maintain accurate records and reports.
- Full UK driving licence.
- Ability to travel throughout Leicester and surrounding areas.
Customer Liaison Officer in Shifnal employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Shifnal
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer in Shifnal
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
