At a Glance
- Tasks: Manage tenancies, improve neighbourhoods, and resolve customer issues in a hands-on role.
- Company: Join a dynamic team dedicated to creating thriving communities.
- Benefits: Generous holiday, pension contributions, professional training, and employee discounts.
- Other info: Flexible working options available; we celebrate diversity and welcome all applicants.
- Why this job: Make a real difference in people's lives while enjoying a rewarding career.
- Qualifications: Experience in housing management and strong customer service skills required.
The predicted salary is between 31500 - 38500 £ per year.
Make a Real Difference in Our Communities
Are you passionate about creating thriving neighbourhoods and delivering outstanding customer service?
We're looking for an experienced Housing Officer to take ownership of a diverse housing portfolio, working closely with customers, colleagues, and partner organisations to make a lasting impact.
This is a visible, hands-on role where no two days are the same - from managing tenancies and improving neighbourhoods to resolving complex issues and ensuring the safety and wellbeing of our customers.
You'll be a confident communicator, a problem solver, and a champion for positive change, bringing both housing expertise and a customer-first approach to everything you do.
In return, you'll have the opportunity to shape communities, influence improvements, and see the direct impact of your work every day.
If you're resilient, motivated, and ready for a challenging yet highly rewarding career in social housing, we'd love to hear from you.
As a Housing Officer, a typical day might include
- Proactively managing tenancies and taking the necessary enforcement action.
- Dealing with all aspects of the allocation and letting process.
- Coordinating mutual exchanges, successions, or other tenancy changes.
- Carrying out regular neighbourhood audits and developing neighbourhood plans to improve the communities we work.
- Working closely with other departments including Income Management, Safer Communities and Asset Management.
- Ensuring that safeguarding and support concerns are identified, reported and actioned.
- Assisting in ensuring we are compliant with our heating and electrical servicing activity, and following relevant processes and
- protocol.
- Health and safety inspections and checks of our schemes and blocks.
- Engaging with customers to improve the area they live, and the services we offer.
- Liaising with partners, agencies and stakeholders.
- Accurately updating the housing management system, along with the systems and portals of our partners.
- Playing an active role in corporate projects or groups.
Your role is about managing the tenancies and neighbourhoods on your patch.
You will be visible in the communities we work, engaging with our customers.
You will make a real difference through driving change and improvement. Its challenging, and extremely rewarding.
Some of the experience/skills we need to consider you
- Proven housing experience, with a well-developed knowledge of housing management practice and legislation.
- Computer literate with a good working knowledge of software such as word and excel - you will need to use these to do the job.
- A strong customer focussed approach both externally and internally.
- Be committed to working as part of our team.
- Be motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions.
- Strong communication, negotiation and influencing skills.
- Resilience. Working in social housing is a challenging but rewarding career, you'll be helping to bring real change to our customers' lives.
- You will hold or be working towards a Chartered Institute of Housing Professional Qualification or equivalent.
What will make you stand out from the crowd
- Enthusiasm and passion for delivering outstanding customer service.
- New ideas to challenge the way of doing things.
- Positivity and the ability to embrace change.
- A drive to achieve excellent results.
- Solution driven with the ability to analyse complex issues and develop and deliver effective and positive outcomes.
Being part of the Acis team, you'll get
- Generous holiday entitlement - 25 days annual leave (rising by one day per year to max of 30)plus bank holidays
- Pension contributions up to 10%
- The opportunity to undertake professional training, funded by us.
- One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
- Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
- Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
- Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
- Long service awards for our loyal employees
- Cycle to work scheme
- Employee Assistance Programme to give you confidential advice and support, when you need it
- Professional membership subscription to support your continuous professional development
- Death in service benefit as part of our pension scheme
Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role.
We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you
Housing Officer in Sheffield employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Sheffield
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Allscreens Nationwide Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Allscreens Nationwide Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Allscreens Nationwide Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Allscreens Nationwide Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing Officer in Sheffield
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Allscreens Nationwide Ltd:Before hitting send, make sure to tailor your application specifically to Allscreens Nationwide Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
