At a Glance
- Tasks: Provide exceptional support to charities and resolve partner enquiries with strong communication skills.
- Company: Join The Felix Project, a leading food rescue network in the UK.
- Benefits: Competitive salary, hybrid work model, and a chance to make a real difference.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
- Why this job: Be part of a mission to reduce food waste and support communities across the UK.
- Qualifications: Experience in customer service and a passion for sustainability are essential.
The predicted salary is between 40500 - 49500 £ per year.
Company: THE FELIX PROJECT
Salary: £24,479
Hours: Full-time
Location: Hybrid, Sheffield
Job type: Permanent
Posting date: 3 Aug 2026
Closing date: 2 Sept 2026
Purpose of the Job
Providing exceptional support to both internal and external stakeholders on policies, systems and platforms, through strong communication and problem solving skills to address partner enquiries, root cause problems, and provide timely resolutions.
Duties and Responsibilities
- Provision of high quality support to charities, addressing issues and escalating to relevant stakeholders where necessary.
- Managing charity compliance across a designated FareShare Go region.
- Utilisation of the CRM system to maintain accurate and up-to-date records of scheduled donations.
- Collaborate with regional field teams to transition charities from initial onboarding to ongoing support, aiding engagement and retention efforts.
- Work with the data support team to analyse performance, track trends, and proactively address key issues.
- Collaborate with retailer partners and tech suppliers to resolve problems and fulfil requests.
- Assess charity eligibility and their capacity for surplus food, aiming to maximise donations and assisting with the rollout of new retailers and pilot initiatives.
Essential Criteria
- Previous experience working with food waste in either an academic or professional context.
- Not-for-profit experience whether in employment or as a volunteer.
- Experience of working in a customer service role.
- Excellent communication skills both written and verbal.
- Proficient in the use of Microsoft Office tools.
- Experience of using Power BI for reporting and analysis.
- User experience of CRM platforms (Salesforce).
Equity, Diversity, Inclusion & Belonging
At Felix, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arrange interviews as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity. Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, we will not be able to provide feedback.
Proud member of the Disability Confident employer scheme.
Customer Support Executive in Sheffield employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Executive in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
