Hallam Help are the first point of contact for the University’s support services such as wellbeing, library, student funding, disability, academic and international services and our vision is to is to be a sector leading service that is trusted by our students and recognised as providing high quality, accessible and customer-focused service, advice, Information and support.
As a Hallam Help Administrator, you will be handling student enquiries via email, telephone, face to face Help Points and live webchat. It is an exciting time to join the Hallam Help team as it moves into its new face to face location, MyHallam at City Campus. This location is an integrated, student-friendly space offering a clear, visible ‘front-door’ for support. Alongside MyHallam, the team will continue to offer support at help points in Adsetts and Collegiate Libraries. You will be expected to listen and work with our students to improve and add value to their experience whilst empowering them to become confident, creative and resilient learners who can engage with the services they need.
The role is varied throughout the student year and student lifecycle. There may be opportunities to contribute to continuous improvement and project work.
Most of your working week will be spent working on campus between our City and Collegiate campuses. We endeavour to offer the opportunity for hybrid working but this is predominantly an on-campus role, staff are expected to be on service between 8:30am-5:00pm.
We offer a diverse range of benefits and opportunities to pursue a rewarding and fulfilling career in a supportive environment.
You will be contractually enrolled into the Local Government Pension Scheme (LGPS) one of the largest and most generous defined benefit pension schemes in the country.
Find out more about the LGPS.
If you are, or have been, a recent member of the Universities Superannuation Scheme (USS) directly prior to joining us, you can choose to opt out of the LGPS and remain in the USS. Please contact the Pensions team to discuss options available.
For this job we particularly welcome applications from ethnic minority applicants who are underrepresented in this area/this type of job at Sheffield Hallam.
The role is not likely to be eligible for sponsorship under the Skilled Worker route so if you are an international applicant, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK. For more information, please visit the UKVI Guidance before applying.
We understand the need for a healthy work-life balance. For this job we welcome applications for job-share. The nature of the work for job-share requires an equal split of the role so we would consider 2.5 days a week (18.5 hours).
To find out more, take a look at our guide to applying.
We recommend you download the job description and person specification when you apply, as this will not be available once the job has closed.
Accessibility
We are committed to ensuring our materials are accessible to all. If you encounter any accessibility barriers or have suggestions for improvement please contact us using our web accessibility report form . Your feedback helps us enhance our accessibility efforts and improve our services.
Proud member of the Disability Confident employer scheme
Customer Service Administrator (Hallam Help Administrator) Multiple roles available
Company: Sheffield Hallam University
Salary: £26,707 to £27,319 a year
Hours: Full-time
Location: Sheffield, S1 1WB
Working pattern: On-site
Job type: Permanent
Posting date: 27 Aug 2026
Closing date: 9 Sept 2026
Summary
Hallam Help are the first point of contact for the University’s support services such as wellbeing, library, student funding, disability, academic and international services and our vision is to is to be a sector leading service that is trusted by our students and recognised as providing high quality, accessible and customer-focused service, advice, Information and support.
As a Hallam Help Administrator, you will be handling student enquiries via email, telephone, face to face Help Points and live webchat. It is an exciting time to join the Hallam Help team as it moves into its new face to face location, MyHallam at City Campus. This location is an integrated, student‑friendly space offering a clear, visible ‘front-door’ for support. Alongside MyHallam, the team will continue to offer support at help points in Adsetts and Collegiate Libraries. You will be expected to listen and work with our students to improve and add value to their experience whilst empowering them to become confident, creative and resilient learners who can engage with the services they need.
The role is varied throughout the student year and student lifecycle. There may be opportunities to contribute to continuous improvement and project work.
Most of your working week will be spent working on campus between our City and Collegiate campuses. We endeavour to offer the opportunity for hybrid working but this is predominantly an on-campus role, staff are expected to be on service between 8:30am-5:00pm.
We offer a diverse range of benefits and opportunities to pursue a rewarding and fulfilling career in a supportive environment.
You will be contractually enrolled into the Local Government Pension Scheme (LGPS) one of the largest and most generous defined benefit pension schemes in the country.
Find out more about the LGPS.
If you are, or have been, a recent member of the Universities Superannuation Scheme (USS) directly prior to joining us, you can choose to opt out of the LGPS and remain in the USS. Please contact the Pensions team to discuss options available.
For this job we particularly welcome applications from ethnic minority applicants who are underrepresented in this area/this type of job at Sheffield Hallam.
The role is not likely to be eligible for sponsorship under the Skilled Worker route so if you are an international applicant, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK. For more information, please visit the UKVI Guidance before applying.
We understand the need for a healthy work-life balance. For this job we welcome applications for job-share. The nature of the work for job-share requires an equal split of the role so we would consider 2.5 days a week (18.5 hours).
To find out more, take a look at our guide to applying.
We recommend you download the job description and person specification when you apply, as this will not be available once the job has closed.
Accessibility
We are committed to ensuring our materials are accessible to all. If you encounter any accessibility barriers or have suggestions for improvement please contact us using our web accessibility report form . Your feedback helps us enhance our accessibility efforts and improve our services.
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Customer Service Administrator (Hallam Help Administrator) Multiple roles available in Sheffield employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
