Credit Controller in Sheffield

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do.

You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Cycle to work scheme
• Electric Vehicle Scheme (subject to terms)
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

This is a fantastic opportunity to join a team of over 1,100 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid.

Job Summary: Join St John Ambulance as a Credit Controller on a fixed-term maternity cover contract until December 2026 and play a key role in supporting our financial sustainability. You'll be responsible for managing a portfolio of customer accounts, ensuring outstanding debts are collected in a timely and professional manner while delivering excellent customer service. Working closely with internal teams and external customers, you'll resolve payment queries, investigate complex discrepancies and help maintain healthy cash flow, enabling us to continue making a difference in communities across the country.

About You: You have GCSEs (or equivalent) at Grade C/4 or above, including Maths and English, with experience working in a finance environment, particularly Accounts Receivable or credit control. You have experience managing large and complex finance data sets, high-volume transactions and cash collection activities in a fast-paced environment. You are confident using finance systems such as SUN, Microsoft Dynamics or equivalent, alongside strong skills in Microsoft Office applications. You have excellent stakeholder management skills, with the ability to communicate effectively, build relationships and negotiate positive outcomes with customers and colleagues. You are highly organised, detail-focused and able to prioritise competing demands, meet deadlines and resolve issues effectively under pressure. You are a collaborative team player who supports shared goals, demonstrates expertise in Accounts Receivable and is committed to delivering St John Ambulance’s HEART values.

About the Role: Manage a portfolio of customer accounts, ensuring outstanding debts are collected promptly while delivering a high standard of customer service. Investigate and resolve payment queries, disputed invoices, deductions and account discrepancies, maintaining accurate customer records throughout. Process and allocate customer payments, manage refunds, review accounts on credit hold and support cash reconciliation activities to ensure accurate financial records. Monitor shared inboxes and customer portals, responding to queries within agreed service levels and ensuring monthly processing deadlines are achieved. Build strong working relationships with customers and colleagues across St John Ambulance, identifying opportunities to improve credit control processes and service delivery. Work collaboratively within the Credit Control team, maintaining GDPR and confidentiality standards while supporting shared projects and other duties as required.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have seven networks including The Armed Forces Network, The Disability & Accessibility Network, The Family & Carers Network, The Heritage & Ethnicity Equity Network, LGBTQIA + Equity, The Multifaith Network & The Women’s Network. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion. St John Ambulance is proud to be a signatory of the Armed Forces Covenant. We are committed to supporting current and former members of the Armed Forces, reservists, veterans, cadet force adult volunteers, and military families, ensuring they are treated fairly and are not disadvantaged in their recruitment or employment with us. St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role.