At a Glance
- Tasks: Support clients with sexual health queries and manage STI and HIV results online.
- Company: Join the Chelsea and Westminster Hospital NHS Foundation Trust, a top-performing healthcare provider.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Work remotely or on-site, with excellent career progression opportunities.
- Why this job: Make a real difference in people's lives while working in a modern, innovative environment.
- Qualifications: Experience in health advising and strong communication skills are essential.
The predicted salary is between 38141 - 46617 £ per year.
Sexual Health Adviser | Chelsea and Westminster Hospital NHS Foundation Trust
Company
Company: Chelsea and Westminster Hospital NHS Foundation Trust
The SHL team are looking to recruit an experienced, motivated and enthusiastic individual to join us as a full time Band 6 Health Adviser, working full time 37.5 hours, Monday to Friday.
We are a modern, innovative and expanding online sexual health service and work with services users across London.
You will need to have excellent time management skills to manage a range of worklists during your working days.
The successful candidate will manage a range of STI and HIV results over the telephone and online and be responsible for appropriately managing service users who trigger a safeguarding call back and referring for support into ongoing care.
We are looking for someone who can work independently and is able to multi-task and use multiple contact methods including texting, calling and emails.
They need to possess excellent interpersonal and communication skills along with the ability to work with a diverse range of clients in an innovative sexual health setting.
We work remotely andin the officeat the Chelsea and Westminster site.
The post holder will need to ensure that they provide a patient-focused service at all times.
The post is mainly online working and non-patient facing.
The post holder will be working independently -within a team of junior and senior health advisers- as the initial point of telephone contact for patients diagnosed with sexually transmitted infections through the e-Service that require management, treatment and follow up.
To confidently and appropriately manage service users (SU's} who trigger a safeguarding call back, and facilitate SU's in accessing any support they require, including any child or adult safeguarding referrals, and be aware of when to escalate a concern as urgent, such as a recent sexual assault.
To effectively provide telephone based pre and post HIV test counselling, including managing reactive HIV results.
In addition, the post holder will also manage any other blood borne virus results and provide the information and guidance required by the SU to ensure they are managed safely and appropriately into on-going care.
To oversee the e-service recall system in partnership with the HA team and manning the HA phone line during their working day.
Our Trust is one of England's top-performing and safest trusts.
We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care.
The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan.
In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045.
Achieving this requires collective effort.
We encourage staff to reduce their impact on carbon, waste and pollution wherever possible.
Every action counts to create a healthier, more sustainable future.
We are committed to equal opportunities and believe diversity drives innovation and excellence.
We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
If you haven’t heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation.
Some roles may require weekend shifts at multiple sites.
- Facilitate the recall of clients with untreated infections or those in need of follow-up and/or test of cure by letter, telephone or visit.
- To exchange relevant information about clients and contacts with other Sexual Health clinics as necessary.
- Provide initial crisis intervention, assessment and appropriate referral for those clients contacting the service with associated problems, e. g.
Sexual identity, sexual assault, substance misuse etc.
- Offer information and support, to deal with enquiries from both the general public and health professionals about Sexually Transmitted Infections, including HIV and managing clients who present
- with health anxiety; assessing and referring as appropriate.
The role does also incorporate some occasional customer service duties such as re-setting passwords or answering Fresh desk ticketing
- queries.
- To be competent in the management of safeguarding issues surrounding under 16 year olds (including Fraser guidelines), young people, and vulnerable adults and liaise with the multi-disciplinaryteam & Child Protection Services as appropriate, including referrals to social services when appropriate.
- To take sexual histories from clients as appropriate and refer on to relevant individuals in the multi professional team as part of the care pathway.
This may also require you to order the occasionalasymptomatic tests on behalf of ASU.
- Provide HIV post-test discussion/support for those clients who have a reactive HIV test result, ensuring they are linked into HIV outpatient services and facilitating onward referral where necessaryto other appropriate services.
- Where appropriate, supporting partners, significant others, and immediate family of those newly diagnosed with HIV, including facilitating partner notification, testing and disclosure.
- Maintain accurate client records, ensuring all entries are dated, signed and designation recorded as in accordance with the Trusts policies and procedures.
- Attend multi-professional team meetings as necessary.
- This advert closes on Wednesday 5 Aug 2026
- Chelsea and Westminster Hospital NHS Foundation Trust
- Chelsea and Westminster Hospital NHS Foundation Trust
- Chelsea and Westminster Hospital NHS Foundation Trust
- #J-18808-Ljbffr
Sexual Health Adviser | Chelsea and Westminster Hospital NHS Foundation Trust employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Sexual Health Adviser | Chelsea and Westminster Hospital NHS Foundation Trust
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We think you need these skills to ace Sexual Health Adviser | Chelsea and Westminster Hospital NHS Foundation Trust
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
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