At a Glance
- Tasks: Manage IT service requests, analyse data, and improve service delivery.
- Company: Join Cadent, a leader in efficient IT services.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Make a real impact on IT services and enhance user experiences.
- Qualifications: Experience in IT service management and strong analytical skills.
The predicted salary is between 29700 - 36300 £ per year.
As a Service Request & Asset Management Analyst at Cadent, you'll play a key role in ensuring our IT services are efficient, well governed and aligned to business needs. Working within our IT function, you'll help manage service requests, maintain critical service and asset data, and provide insight that supports operational performance across the organisation. This is a varied role that combines service management, data analysis and continuous improvement.
You'll work closely with IT teams, service partners and business stakeholders to enhance the user experience, improve service delivery and maintain accurate records across our service catalogue and Configuration Management Database. Analysing trends and identifying recurring issues to support service reporting and asset governance, you'll contribute directly to the effective delivery of IT services across Cadent.
Why you'll love this role
- Service Improvement Focus - Identify trends, recurring issues and improvement opportunities that enhance the experience of IT services.
- Data & Insight Driven - Use analysis and reporting to support decision-making, service performance and operational priorities.
- CMDB & Asset Visibility - Help maintain a trusted view of services, assets and technology dependencies across the organisation.
- Cross-Functional Exposure - Work closely with Service Operations, Technology Strategy, Digital Risk & Security teams, suppliers and vendors.
- Continuous Improvement Culture - Contribute to the ongoing development of service request processes, catalogue management and service reporting.
- Business Impact - Support the delivery of reliable and effective IT services that enable colleagues across Cadent to perform at their best.
What you'll bring
- You're an organised and analytical IT professional who enjoys working with data, processes and stakeholders to improve service delivery.
- Service Management Knowledge
- Experience working within an IT service environment.
- Understanding of IT Service Management principles and best practice.
- Hands-on experience using ServiceNow, including service request management, ticket handling, reporting and service catalogue processes.
- Knowledge of ITIL disciplines is desirable.
- Analysis & Reporting Skills
- Experience identifying service trends and analysing operational data.
- Ability to produce meaningful reports and service insights.
- Strong attention to detail and accuracy.
- Experience working with Configuration Management Databases (CMDBs).
- Understanding of the importance of asset visibility and service mapping.
- Ability to support audits and maintain data quality standards.
- Experience maintaining service and asset records within ServiceNow or similar ITSM platforms.
- Stakeholder Engagement
- Strong communication skills with the ability to translate technical information into business-friendly language.
- Experience working with multiple teams, suppliers and stakeholders.
- Customer-focused approach to service delivery.
- Passion for improving processes and service outcomes.
- Ability to identify opportunities for optimisation and efficiency.
- Experience supporting organisational change and service improvements.
Service Request & Asset Mgmt. Analyst employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
