At a Glance
- Tasks: Manage and improve Trauma & Orthopaedic services while leading administrative teams.
- Company: Join University College London Hospitals, a top NHS trust in England.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Be part of a team committed to sustainability and excellence in healthcare.
- Why this job: Make a real impact on patient care in a dynamic healthcare environment.
- Qualifications: Experience in service management or a strong desire to step into this role.
The predicted salary is between 47951 - 56863 £ per year.
An exciting opportunity has arisen in the Surgical Specialties Division at University College London Hospital NHS Foundation Trust, for a talented and dynamic Service Manager to assist in the management of our Trauma and Orthopaedic service.
You will support the Assistant General Manager in overseeing the operational delivery of the Elective Orthopaedic Centre at Grafton Way Building, and work closely with the wider MDT and colleagues from across the NCL Orthopaedic Network to drive improvement of clinical services amongst a wide variety of other interesting improvement projects.
You will also lead administrative teams in providing excellent services to patients whilst being responsible for achieving performance targets including RTT, activity and workforce alongside managing both elective and non-elective pathways for patients. This would be an ideal opportunity for a current service manager looking to gain experience in a busy and high performing surgical service or a driven individual that possesses the qualities needed to take their first step into service management.
- People Management
- Lead and support administration teams in recruitment, training, appraisals, and disciplinary processes.
- Ensure effective service delivery, monitor patient pathways, and manage workloads.
- Mentor team members, promote teamwork, and address training needs.
- Develop staff engagement and customer service initiatives.
- Manage staffing budget, optimize resources, and maintain financial control.
- Collaborate on efficiency improvements and cost-saving targets.
- Ensure quality controls to meet CQUIN targets and avoid financial penalties.
- Contribute to business cases.
- Strategic Management and Service Redesign
- Redesign patient pathways in Trauma & Orthopaedics to maximize resources and enhance patient care.
- Provide flexible theatre scheduling to optimize utilisation.
- Lead projects within the service and report progress.
- Electronic Health Record System (EHRS)
- Attend IT training and support EPIC developments and functionality.
- Communication and Relationship Skills
- Liaise professionally with hospital personnel.
- Resolve issues, handle queries, and manage messages.
- Empathize with patients during PALS and complaint investigations.
- Establish links with interfacing services to ensure effective patient care.
- Access Targets
- Lead validation of patient pathways and data quality.
- Oversee data quality reports and improve data with team leaders.
- Plan demand and capacity, manage clinic and list templates, and elevate waiting time breaches as needed.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff.
UCLH recognises the benefits of flexible working for staff.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
Service Manager Trauma & Orthopaedics (T&O) employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Service Manager Trauma & Orthopaedics (T&O)
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We think you need these skills to ace Service Manager Trauma & Orthopaedics (T&O)
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
