At a Glance
- Tasks: Lead a busy service department and enhance operational efficiency.
- Company: Reputable motor retail group in Bolton with a commitment to growth.
- Benefits: Up to 34 days leave, company car, performance bonuses, and wellness support.
- Other info: Opportunities for career progression and brand-specific training.
- Why this job: Drive profitability while delivering outstanding customer experiences.
- Qualifications: Experience in retail motor trade and strong leadership skills.
The predicted salary is between 42750 - 52250 £ per year.
We are recruiting on behalf of our client, a reputable motor retail group in Bolton, for the position of Service Manager. This role offers an excellent opportunity for an experienced professional to lead a busy service department, enhance operational efficiency, and drive profitability within a well-established organisation committed to growth and customer satisfaction.
This Service Manager role is essential in maintaining high standards of service delivery, managing department operations, and leading a team of skilled technicians and advisors. The position provides scope for career progression within a respected company, with a focus on delivering outstanding customer experiences and operational excellence.
Benefits for the successful Service Manager:
- Up to 34 days paid leave per year, including statutory holidays
- Company car for business and personal use
- Performance-based bonus scheme with an OTE up to £60,000, depending on experience
- Employee of the Month scheme, offering holidays to the company’s holiday apartment
- Confidential wellness support and Medicash healthcare plan
- Opportunities for brand and manufacturer-specific training with paid accreditation
- Pension scheme, employee discounts, and referral incentives
- Health and wellbeing initiatives, including free flu jabs
Duties of the Service Manager:
- Achieve service department financial targets and customer satisfaction objectives
- Oversee accurate job costing, invoicing, and parts control to maintain profit margins
- Enhance customer satisfaction and promote customer retention strategies
- Lead and develop a team of Service Advisors, Technicians, and Parts Advisors
- Collaborate with brand partners to ensure compliance with standards and best practices
- Maintain high-quality service standards across all operations
- Manage resource planning and workflow within the service department
Requirements:
- Proven experience in the retail motor trade, ideally at a managerial level
- Strong technical knowledge of service department operations
- Excellent communication and customer service skills
- Knowledge of vehicle and consumer legislation (desirable)
- Technical or engineering qualifications are advantageous
- Demonstrable leadership experience, with a minimum of two years in a similar role
- Valid UK driving licence is essential
Service Manager employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
