At a Glance
- Tasks: Diagnose and repair commercial refrigeration and gas appliances while providing top-notch technical support.
- Company: Join a dynamic team in Birmingham with a focus on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, company vehicle, tools, and free parking.
- Other info: Monday to Friday work schedule with opportunities for career growth.
- Why this job: Make a real difference by solving problems and ensuring customer satisfaction in a hands-on role.
- Qualifications: Gas Safe registered with strong technical knowledge and excellent communication skills.
The predicted salary is between 36000 - 44000 £ per year.
We are currently seeking a skilled and motivated Service Engineer / Technical Support Specialist to join our team based in Birmingham. This is primarily an office-based role, with occasional travel to customer sites when required. You must be Gas Safe registered.
The successful candidate will be comfortable working both independently and as part of a team, with strong technical knowledge of equipment faults and breakdowns with commercial refrigeration and commercial gas appliances. A proactive, hardworking attitude and a strong customer focus are essential, along with a solid understanding of safe working practices.
Key Requirements:
- Strong knowledge of equipment breakdowns and fault diagnosis
- Ability to work effectively both independently and within a team
- Hardworking, reliable, and customer-focused approach
- Good understanding of safe working procedures
- Full UK driving licence
- Gas Safe registered
- Strong communication and problem-solving skills
Key Responsibilities:
- Demonstrate a thorough understanding of industry standards, products, and company services
- Ensure compliance with all relevant industry regulations and legislation within the service function
- Provide technical support via phone and email, resolving service-related queries
- Act as the key technical liaison between customers and internal teams
- Attend site visits to diagnose and repair equipment faults where required
- Test and assess returned units and spare parts
- Carry out equipment conversions as needed
- Support general administrative tasks and maintain accurate service records using internal systems (Sparc and Opera)
- Work closely with UK and international teams to address quality and development feedback from the field
- Escalate customer or subcontractor issues appropriately to management
- Contribute to the ongoing improvement and development of the service department
What’s on Offer:
- Company vehicle, tools, and workwear provided
- Primarily Monday–Friday working (with very occasional out-of-hours support required)
- Competitive salary, negotiable based on experience
- Pension
- Free parking
Please note: We will require a copy of your UK right to work documentation before an application can be progressed. Due to the unprecedented volume of response we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
Service Engineer / Technical Support Specialist employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer / Technical Support Specialist
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Engineer / Technical Support Specialist role you’re after at Allscreens Nationwide Ltd.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Allscreens Nationwide Ltd a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Allscreens Nationwide Ltd.
✨Apply Through Company Websites
When you spot a role like Service Engineer / Technical Support Specialist at Allscreens Nationwide Ltd, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Engineer / Technical Support Specialist
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Engineer / Technical Support Specialist, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Allscreens Nationwide Ltd a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Allscreens Nationwide Ltd specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Brush Up on Core Engineering Principles
Before heading into the interview with Allscreens Nationwide Ltd, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Allscreens Nationwide Ltd want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
