At a Glance
- Tasks: Coordinate service work, schedule staff, and handle customer communications in a dynamic environment.
- Company: Join a growing team at a company awarded a 10-year national contract.
- Benefits: Competitive salary, full training provided, and a supportive team atmosphere.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Be part of an exciting team making a real difference in service delivery.
- Qualifications: Enthusiastic, adaptable, and organised with good communication skills.
The predicted salary is between 25331 - 30962 £ per year.
We are looking for experienced candidates to join our service team, as we have just been awarded a 10-year national contract by one of our established customers and need to expand our experienced service team. The main purpose of the role would be the co-ordination of our service work, which involves scheduling engineering staff, arranging visits with customers, and handling reactive call-out works, as well as some general administration tasks.
Our service department can be a fast-paced and dynamic environment, so the successful candidate would need to be enthusiastic, flexible, adaptable, and well-organised. Full training for all aspects of this position will be provided to the right candidate. The working hours are 8.00am to 5.00pm Monday to Friday at our Bognor Regis head office.
The successful candidate will need to demonstrate the following abilities:
- A flexible and adaptable approach
- Good team working and communication skills
- Ability to work under pressure, prioritise workload, and use own initiative
- Good level of numeracy, with accuracy being key when working to tight deadlines
- A basic understanding of fire alarms and security systems would be useful but not essential
The duties that the successful candidate will be assisting with and being trained to carry out may include the following:
- Planning of maintenance visits within required timescales
- Planning of remedial works visits
- Planning of call outs
- Dealing with straightforward technical issues
- Preparing quotations for remedial works following call out and planned maintenance
- Administering customer correspondence – arranged visit, missed visit, welcome letters, etc.
- Ensuring the customer is always informed and up to date
- Administration of engineers' paperwork/certification
- Creation of new and renewal service contracts
- Updating various customer portals
£25,331.33 to £30,962.54 per year, pro rata
Service Administrator employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
