At a Glance
- Tasks: Manage customer enquiries and coordinate workshop operations in a busy garage.
- Company: Independent garage in Beckenham with a strong focus on customer service.
- Benefits: Annual performance bonus, early finishes, and opportunities for career growth.
- Other info: Hands-on role with potential for increased responsibilities as the business grows.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in automotive aftersales and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
We are recruiting for an experienced Senior Service Advisor, Automotive Service Advisor or Aftersales Advisor to join a busy independent garage in Beckenham. Applicants must have strong automotive aftersales experience, be confident managing a high volume of customer enquiries, hold a Full UK Driving Licence and have the right to work in the UK.
Hours: Monday to Friday, 8:00am–6:00pm, plus 1 in 2 Saturdays, 8:00am–12:30pm
Company Benefits:
- Annual performance-related bonus
- Usually finish around 5:30pm where workload allows
- Senior position with scope for further responsibility
- Hands-on role working directly with customers and the workshop
- Opportunity to develop the position as the business grows
Responsibilities:
- Handle a high volume of incoming customer calls and service enquiries
- Provide customers with accurate quotations for servicing and repair work
- Order parts and ensure availability for scheduled workshop jobs
- Allocate work efficiently to Vehicle Technicians
- Provide experienced support across reception and customer-facing operations
- Coordinate customer requirements, parts and workshop workloads
- Take on additional responsibilities as the role develops
Requirements:
- Previous Senior Service Advisor or strong automotive Service Advisor experience
- Good knowledge of automotive Aftersales and workshop operations
- Confident managing a high volume of customer calls and enquiries
- Strong customer service and communication skills
- Experience preparing quotations and ordering automotive parts
- Ability to organise and allocate work to Vehicle Technicians
- Full UK Driving Licence
- Right to work in the UK
All applications will be treated in the strictest confidence.
Senior Service Advisor employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
