At a Glance
- Tasks: Lead teams to deliver high-quality mental health care and drive service transformation.
- Company: Join the East London NHS Foundation Trust, committed to compassionate community health.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and collaboration across various sectors.
- Why this job: Make a real difference in people's lives while championing mental health equity.
- Qualifications: Experience in leadership and operational management within mental health services.
The predicted salary is between 60529 - 73979 £ per year.
Senior Operational Lead | East London NHS Foundation Trust
Join the City and Hackney Integrated Mental Health Service as a Band 8B Senior Operational Lead, a pivotal leadership role driving the delivery of high-quality, person-centred care for adults with complex mental health needs.
Reporting to the Deputy Borough Director, you will oversee four integrated quadrant teams and specialist services, leading multidisciplinary staff while shaping and embedding a forward-thinking community mental health model that prioritises recovery, co-production, and partnership working across health, social care, and the voluntary sector.
You will play a key role in service transformation, performance and the development of innovative pathways, while working closely with stakeholders to address inequalities and improve outcomes.
This is an exciting opportunity for an experienced and dynamic leader to influence system-wide change, champion collaboration, and ensure responsive, compassionate services for diverse local communities.
- Tobe responsible forthe operational management of the Integrated Mental Health Service provided by the quadrant teamsand agreed specialist teams.
This will include staff, financial, equityand performance management of the service.
- To manage and supervisethe Operational Leadsand provide managerial supervision to the Quadrant Psychological Professional Leadsin conjunction with the head of psychological therapy;
- To ensure that services are delivered in a manner thatseeksto achieve equity of access, experienceand outcomes for localpeople
- Responsible for policy implementationandfor discrete policy or service development for a service or more than one area of activity.
To provide leadership and ensure that the teams have the knowledge and skillsrequiredto engage with service users and carers effectively and to ensure that anytraining or development needs areidentified.
They will ensure that the teams implement an integrated, personcentred, recovery orientated approach to assessment and care planning that multi-disciplinary team members work together with patients and carers.
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve.
Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
- To work withsenior clinicians to enablethedeliveryoftimely, equitableandeffective mental health support in the community,
- To work with London Borough of Hackney, the City of Londonand the Crisis Pathway Lead, to plan and deliver the Social Care priorities, including Personalisation, Carers, Safeguarding, etc and tofulfilthe Council’s responsibilities as outlined in the Care Act 2015.
- To contribute to the development of key service partnerships with other key agencies, such as LBH, The City of London, the ICB, housingagencies, Employment Service, Adult Educationproviders, Police, Service User and Carer Groups and the voluntary sector.
- Torepresent ELFT on various Multi Agencyat Risk/Vulnerable Person Panels.
- Act as an investigator in Serious Incidents Investigations under the ELFT Serious Incident Policy.
- Champion carers interventions and representation
- To ensure that services are delivered in a manner thatseeksto achieve equity of access, experienceand outcomes for localpeople;
- Tomaintainanup-to-date knowledge of policy and practice developments in the commissioning and delivery of health and social care services for adults with mental health difficulties.
- Responsible for policy implementationandfor discrete policy or service development for a service or more than one area of activity.
- To provide leadership and ensure that the teams have the knowledge and skillsrequiredto engage with service users and carers effectively and to ensure that anytraining or development needs areidentified.
They will ensure that the teams implement an integrated, personcentred, recovery orientated approach to assessment and care planning that multi-disciplinary team members work together with patients and carers.
- To undertake project management responsibilities, asrequired
- To ensure effective communication with all staff in the agreed service area and to contribute to wider communication within the Council and East London Foundation Trust.
- Tobe responsible forthe operational management of the Integrated Mental Health Service provided by the quadrant teamsand agreed specialist teams.
This will include staff, financial, equityand performance management of the service.
- To manage and supervisethe Operational Leadsand provide managerial supervision to the Quadrant Psychological Professional Leadsin conjunction with the head of psychological therapy;
- To take a lead role alongside Organisation Development team colleagues in the delivery of OD support programmes as part of the ongoing transformation process.
- To deputise within ELFT for the Deputy Borough Director across the full range of functions whenrequired
- To provide managerial cover for other areas of ELFT in theshort-termabsence of substantive postholders
- To be a member of the Senior Manageron Call rota.
- To proactively seek improvements in the development and delivery of services and workforce planning; implementing and coordinating change managementprogrammes asappropriate, engaging staff and their representatives.
- To provide strongleadership through change, supporting staff, colleaguesand partnersin accordance withthe policies of both ELFT, LBHand the City of London Corporation.
- To liaise for support and advice with relevant support servicesand advisors, including Human Resources, Finance, Legal, QI, etc
- Ensureappropriate professionaland clinical supervision is available to all staff within the teams accountable to the position.
- To ensure that all staff have an annualappraisal, performanceplanand personal development plan, and thatthese linkclosely with nationaland local business and service plans.
- To ensure arrangements are in place to oversee key HR performance indicators including statutory and mandatory training.
- To ensure sickness monitoring is inplaceand managers are actively working with staff and occupational health to support them back to work.
Ensuring any necessary adjustments are put in place.
- To ensure that staff performance management arrangements are in place.
- Toparticipatein disciplinary and grievance investigations and panels and other Human Resources Policy Panels as requested by the Deputy Borough Director.
- Inconjunction with the locality Performance Lead, to contribute to the development of effective information and performance systems and, in collaboration with the Service Managers, Adult Social Carelead, ensuringthat performanceis effectivelymonitoredand reported.
- To ensure that managers are activelymonitoringresponsibleservices againstperformance, quality, equityand activity targets and takingappropriatecorrectiveactionas necessary.
- Tobe responsible formonitoring and auditing service standards in the Teams to ensure that services are delivered to the highest possible quality, recovery standard and outcome focused.
- To lead on the development of DIALOG as an outcome focused PROMwithin the Teams.
- Toparticipateand lead on Quality Improvement initiatives and projects withinthe Directorate and create the conditions conducive to promoting a culture of learning
- Tomonitor, control and planbudgets in the relevant service areas.
- To develop anddeliver savings targets, asrequired.
- To develop andimplement a local workforce strategy to meet the developing needs of theservice.
- To ensure the workforceis capable of deliveringthe servicesrequired.
- This advert closes on Monday 27 Jul 2026
- South London and Maudsley NHS Foundation Trust
- #J-18808-Ljbffr
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