At a Glance
- Tasks: Lead the Complaints Team to enhance patient experience and service quality.
- Company: University Hospitals of Derby and Burton NHS Foundation Trust, committed to patient care.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a dynamic team focused on improving healthcare services.
- Why this job: Make a real difference in patient care and drive positive change.
- Qualifications: Experience in complaints management and strong leadership skills.
The predicted salary is between 39133 - 47829 £ per year.
The Complaints Manager role at University Hospitals of Derby and Burton NHS Foundation Trust sits within the Patient Experience and Insight team.
You will lead the Complaints Team and ensure the delivery of a high-quality complaints service across the organisation.
You will oversee regulatory responses, champion policy development, promote responsiveness to feedback, and drive data-led improvements in service delivery and safeguarding.
This is a senior leadership role within the Trust.
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