At a Glance
- Tasks: Lead a security team at a busy university, ensuring safety and operational excellence.
- Company: Join ICTS, a leader in integrated security services since 1987.
- Benefits: Enjoy health insurance, discounts, and a supportive work environment.
- Other info: Flexible hours with opportunities for career growth and professional development.
- Why this job: Make a real difference in campus safety while developing your leadership skills.
- Qualifications: Experience in management and customer service, with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Managing the provision of security services at a busy University campus.
An experienced security manager, you'll work closely with the Regional Manager to lead a team of supervisors, officers and specialists to deliver services to client requirements.
With full responsibility for operational performance, you will ensure that your teams are recruited, trained, briefed and deployed to provide an effective security presence.
You will also use your strong IT skills to maintain and organise systems and records including rotas, monthly reports, budgets and payroll.
With excellent communication and interpersonal skills, you'll work closely with client representatives, visitors and colleagues to investigate, understand and resolve problems.
You will also support your team by carrying out 'hands-on' operational activities if required.
Working hours are Monday - Friday, 09:00 - 19:00, but you will need to be flexible to manage and support your team. Site visits on nights and weekends will be required.
You will carry out a range of duties including
- To be responsible for the performance of the company's operation at set location and to control the activities of employees within the company's policy and procedures.
- Overall responsibility for ensuring the Team carry out all aspects of their duties to the required standard and on time
- Ensure that assignment instructions (at each designated location) and control room procedures/instructions are kept up to date and that all relevant parties are informed (re-trained as appropriate) of changes.
- Overall responsibility to ensure that drills, refresher/initial training and re-training are carried out to the required specification and in according to the yearly plan.
- Approval of rosters, ensuring that the roster complies with the working time directive, all posts are filled using ICTS qualified personnel, that adequate reserves are trained and that contingency plans for absences (authorised and unauthorised) are maintained at all times - making the Shift Supervisors aware of these plans and how to implement them.
- Maintenance of good relations with local Emergency Services.
- Ensuring of the ICTS (UK) Ltd personnel are appraised annually.
- Reporting to the Regional Manager on all activities for the month to include financial reports, nonconformities, Incidents, disciplinary actions, training, staffing levels, leavers, new recruits, etc.
- Prepare and submit monthly invoices in accordance with ICTS instructions.
- Maintenance of standards & discipline of the Security Team.
- Overall responsibility of maintaining up to date personnel and training records on all members of the security team.
Liaison with ICTS personnel department to keep their records up to date.
- On call 24/7 and able to handle out of hours issues (out of hours alarm activations, sick calls, additional client requests
- Use of client internal systems in relation to Invoicing and other financial duties
- Organise and liaise with the on-site team to complete Monthly reports
- Recruit and organise a relief officers' team that would be able to cover holidays, sick calls and additional hours request
- Maintain and manage client expectations, delivering a great service
- Innovate and bring added value to the contract
- Develop working relationships with Europeans colleagues
- Management experience is essential, and to succeed in this role you will also need:
- Strong customer service skills and experience
- Excellent communication, organisation and interpersonal skills
- The ability to remain calm and professional under pressure
- Experience in a customer-facing role, ideally in security
- Good IT and administration skills
- Five years' checkable history and references
- To pass a criminal records check (CRC) to the required standards
Full training, uniform and health and safety equipment are provided, and you will also have access to:
- Health Insurance Scheme
- Discount shopping platform
- Employee Assistance Programme
- Cycle to Work Scheme
Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments.
ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies.
We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.
- South London and Maudsley NHS Foundation Trust
- #J-18808-Ljbffr
Security Contract Manager employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Security Contract Manager
✨Join Security Community Events
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We think you need these skills to ace Security Contract Manager
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Allscreens Nationwide Ltd. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Allscreens Nationwide Ltd.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Allscreens Nationwide Ltd.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Allscreens Nationwide Ltd.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Allscreens Nationwide Ltd.
