At a Glance
- Tasks: Manage patient flow, appointments, and queries while ensuring a welcoming environment.
- Company: Join a supportive healthcare team dedicated to patient care.
- Benefits: Enjoy free parking, NHS pension, and generous holiday allowance.
- Other info: Flexible hours with opportunities for career growth in the healthcare sector.
- Why this job: Make a difference in patients' lives while developing your communication skills.
- Qualifications: Strong communication skills and ability to maintain confidentiality.
The predicted salary is between 18900 - 23100 £ per year.
- RECEPTION DUTIES
- Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms
- Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner
- Using Care Navigation to direct patients to the right healthcare professional the first time to ensure patients receive the right support, at the right time to help manage patients needs.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed
- Advise patients of relevant charges for private services, accept payment and issue receipts for same
- Respond to all queries and requests for assistance from patients and other visitors
- In conjunction with the senior receptionist ensure that requests for prescriptions are actioned where possible within one working day
- Entering requests for home visits onto the relevant GPs home visit ledger on Systm One including and information regarding the patient and alerting the GP of this.
- Ensure reception and waiting areas are kept neat and tidy
- Take part in North Easington Extended Access rota, working on some weekends and public holidays at an enhanced rate.
USE OF APPOINTMENT SYSTEMS
- Ensure total familiarity with appointment system in use including regular and incidental variations
- Book appointments and reviews ensuring sufficient information is recorded to do this
- Monitor effectiveness of the system and report any problems or variations required
PROCESSING OF MEDICAL RECORDS
- Refile records as required, ensuring that strict alphabetical order is adhered to
- Where necessary ensure correspondence, reports, results, etc. are scanned into the correct record and an entry to be put in the patients computer record using the relevant read code where necessary.
- Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover
- Ensure hospital letters, x-rays etc. are scanned into patient records within Systm One
- Pull off all printouts for patients medical records being returned
PREPARATION OF CONSULTING ROOMS
- Ensure that the consulting rooms are prepared in readiness for each consulting session, checking full range of forms and requirements and re-stocking as required.
- Ensure that any consumables with an expiry date are in date.
- Adhering to health and safety protocols.
- Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure
OPERATION OF TELEPHONE SYSTEM
- Receive and make calls as required.
- Divert calls and take messages as appropriate.
- Ensure that system is operational at the beginning of each day and switched over to night service.
START AND END OF DAY PROCEDURES
- Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients
- Secure premises at end of day, ensure the building is totally secured, internal lights off and alarm activated when necessary
SPECIAL REQUIREMENTS OF THE POST
- An understanding, acceptance and adherence to the need for strict confidentiality.
- An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests.
- Excellent communication skills
BENEFITS OF THE JOB
- Free on-site parking
- Sick pay
- NHS Pension
- 5 weeks' holidays plus bank holidays (pro rata if part-time)
- #J-18808-Ljbffr
Receptionist in Seaham employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Seaham
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Allscreens Nationwide Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Allscreens Nationwide Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Allscreens Nationwide Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist in Seaham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
