At a Glance
- Tasks: Support partners with queries via phone and email, ensuring excellent service.
- Company: Join Co-op Wholesale, a growing company focused on community and support.
- Benefits: Enjoy 28 days holiday, discounts, virtual healthcare, and career development.
- Other info: Diverse and inclusive workplace with opportunities for everyone.
- Why this job: Be part of a movement that prioritises people and communities.
- Qualifications: Strong customer service skills and ability to manage multiple priorities.
The predicted salary is between 18900 - 23100 £ per year.
Please note
In this role, you'll spend the first 3 months in the office for training.
After this, you'll be able to work from home 3 days per week.
You'll work approximately 1 in 4 Saturdays and be on a bank holiday rota.
Co-op Wholesale is growing, and we're looking for talented people who want to shape what comes next.
As a Customer Service Assistant in our Partner Support team, you'll provide essential daily support to both the Helpdesk and Reception, making sure that partner and consumer queries and complaints are logged and investigated promptly via telephone or email.
Why this role matters
Exciting things are happening at Co-op Wholesale.
We're growing fast, strengthening our offer for retailers, key accounts, and corporate partners, and we need great people to be part of our journey.
To make this offer the best it can be, we need to make sure we're supporting our partners and providing them with an excellent and helpful service. That's where you come in.
What you'll do
- Support the team and assist with queries via telephone or email
- Maintain good relationships with internal and external partners, always providing a great service
- Make sure all queries and complaints are logged and investigated promptly
- Work collaboratively with the wider team to maintain our 97% average call pick-up rate
- Work alongside partners such as DHL to reach resolutions to queries raised
- Deliver excellent customer service to our Co-op Wholesale partners, making sure their needs are consistently met
- What you'll bring
We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you'll need to bring:
- Strong customer service skills, with the ability to manage interactions via telephone and email
- The ability to manage multiple priorities and meet tight deadlines
- Good communication and relationship-building skills
Why Co-op?
At Co-op, we're owned by our members.
And because we're owned by you, we can do right by you.
So when you join us, you're not just taking a job, you're joining a movement.
We're an organisation that puts people and communities first, and we're powered by purpose.
- We want this to be a place where you can thrive, so you'll also receive:
- An annual incentive scheme (based on business and personal performance)
- 28 days holiday (rising to 32 with service) plus bank holidays
- A pension with up to 10% employer contributions
- 30% discount on Co-op products and 10% off other brands
- Stream - early access to a percentage of your pay as you earn it
- Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
- Training and support for your development and career progression
- A place you'll belong
We're building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.
If you need any adjustments during the recruitment process, we'll support you.
Learn more about our recruitment process at jobs. coop. co. uk/apply-process and our inclusion commitments at jobs. coop. co. uk/diversity-inclusion
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Customer Service Assistant in Scunthorpe employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Scunthorpe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Scunthorpe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
