At a Glance
- Tasks: Coordinate scheduling activities and resolve customer issues efficiently.
- Company: Join a dynamic electrical company focused on teamwork and innovation.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of chances to learn and advance your career.
- Why this job: Be the backbone of operations and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 31500 - 38500 £ per year.
- Complete scheduling activities to meet business needs.
- Provide updates to senior scheduling coordinator.
- Assess and resolve customer issues where possible or pass them on to be actioned.
- Provide scheduling of the job cycle process within the department up to the point of invoice.
- Ensuring working away notices and accommodation bookings are actioned in a timely manner.
- Ensure all allocated engineers schedules are up to date and sent as required.
- Ensure that you are utilizing the systems put in place to ensure the smooth workflow through the department.
- Check and action work reminders for repeat services.
- Administration
- Populate engineers calendars and send works as required.
- Where required populate and send PPM customer spreadsheets.
- Processing of Client purchase orders for works.
- Facilitate as required the supply of competency evidence to customers.
- Facilitate as required the supply of Risk assessments, Method Statements, and permits required by the customer for engineers to gain access to site.
- Send booking notifications to customers as required.
- Send booking notifications internally where parts or additional equipment is needed to facilitate work.
- Provide updates to senior scheduling coordinator.
- Customer Service
- Dealing with client queries, arising from on-site activities, where needed.
- Take relevant customer phone calls.
- Action client requests for documentation, clarification and escalation as required.
- Efficiently communicate with customers via Telephone and Email.
- Respond to customers in-line with desired internal KPI's. (Generally same day acknowledgement - 24hr max and 72hr update or resolution.)
- Be literate with I. T (Microsoft Office)
Comply with current uniform standards, ensuring the company uniform is always worn correctly
#J-18808-Ljbffr
Scheduling Co-Ordinator- Electrical employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
We think you need these skills to ace Scheduling Co-Ordinator- Electrical
Scheduling
Customer Service
Problem-Solving Skills
Communication Skills
Time Management
Administration
Microsoft Office
