At a Glance
- Tasks: Deliver exceptional service to members and support membership administration.
- Company: Join the vibrant team at China Fleet Country Club in stunning Cornish countryside.
- Benefits: Enjoy free club facilities, discounts, and learning opportunities.
- Other info: Flexible part-time role with opportunities for growth and collaboration.
- Why this job: Be part of a welcoming environment and enhance member experiences.
- Qualifications: Strong communication skills and a friendly attitude.
The predicted salary is between 9.9 - 12.1 £ per hour.
A fantastic opportunity has arisen for a Part Time Membership Assistant to join our team at the China Fleet Country Club which is set in 180 acres of beautiful Cornish countryside, just 15 minutes from Plymouth’s city centre.
We are a Country Club that offers accommodation, fitness & leisure, golf, dining, hair & beauty, weddings, conference and events.
The Membership Assistant plays a key role in delivering exceptional service to members and guests, ensuring smooth membership administration and a seamless customer journey from first enquiry through to ongoing engagement.
Working closely with the Membership Office Supervisor and wider team, you will support the day-to-day running of the membership function, help maintain accurate records, and contribute to the growth and retention of our valued membership base.
Key Responsibilities
Member Experience & Service Excellence
- Provide a professional, friendly, and efficient service to all members and prospective members.
- Respond promptly to enquiries in person, by phone, and by email.
- Support the resolution of member questions, feedback, and concerns with a helpful and courteous approach.
- Contribute to creating a welcoming environment in the Club.
- Membership Administration & Customer Journey
- Process new memberships, renewals, cancellations, and changes accurately and promptly.
- Maintain membership records and databases to the highest standards.
- Support the smooth administration of the entire customer journey — from initial enquiry and joining process through onboarding and long-term engagement.
- Distribute Club information brochures and welcome materials.
- Assist with membership tours.
- Support marketing activities aimed at attracting new members and retaining existing ones.
- Help identify opportunities to enhance the member experience and encourage referrals.
- Team & Meeting Support
- Work closely with the Membership Office Manager to prepare for and follow up on team meetings, ensuring agreed actions are tracked and completed.
- Assist colleagues during busy periods and collaborate across departments when needed.
Other Duties
From time to time, you may be asked to support additional membership or customer service tasks in line with your role and skills — for example, helping at Club events, assisting other departments with member communications.
We offer you
- Free use of Club facilities
- Employee Assistance Programme
- Discounts throughout the Club
- Free warm-up driving range balls
- Learning and development opportunities
We thank all applicants for their interest; however, only those shortlisted for interview will be contacted.
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Membership Assistant (Part time) in Saltash employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Assistant (Part time) in Saltash
✨Get Involved in Local Events
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We think you need these skills to ace Membership Assistant (Part time) in Saltash
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Allscreens Nationwide Ltd that you can keep it cool under pressure!
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Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Allscreens Nationwide Ltd get a sense of who you are beyond your experience!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Allscreens Nationwide Ltd and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
