Support Manager - Urgent and Emergency Care | Northern Care Alliance NHS Foundation Trust in Salford

This is an exciting opportunity to work as part of the Urgent and Emergency Care operational management teams. You will provide day-to-day management and operational support to the UEC and administrative team, ensuring efficient delivery of high-quality patient correspondence and service coordination.

You will oversee management of staff, manage leave and sickness cover, and monitor key service deliverables across our sites which are in Salford, Bury, Rochdale, and Oldham. Working closely with clinical teams and the operational team, you will ensure smooth administrative processes, support patient flow, attendance to bed meetings, and maintain high standards of accuracy, timeliness, and patient-focused service delivery.

Key responsibilities include:

• Line manage and support a team of secretaries, typists, and administrative staff within the UEC admin teams.
• Oversee staff rotas, including management of annual leave, sickness absence, and cover arrangements to maintain service continuity.
• Conduct appraisals and performance reviews, supporting staff development and wellbeing.
• Ensure clear communication, role clarity, and adherence to Trust policies and procedures.
• Maintain oversight of key deliverables such as typing turnaround times, letter sign off, and investigation log management.
• Support with tracking and monitoring KPIs.
• Identify risks or delays in administrative processes.
• Participate in service planning and development of administrative systems supporting patient care.
• Assist in the investigation of complaints/PALS.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham, and Salford, to save and improve lives.

As a large NHS trust, we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate, and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us, you can also access a competitive benefits package, including a fantastic annual leave allowance, flexible working opportunities, and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.