At a Glance
- Tasks: Support the store team by delivering exceptional customer service and maintaining visual standards.
- Company: Join a vibrant retail brand that values teamwork and customer engagement.
- Benefits: Flexible hours, competitive pay, and opportunities for personal development.
- Other info: Great chance to grow your career in a fun and supportive environment.
- Why this job: Be part of a dynamic team and create memorable shopping experiences for customers.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 18900 - 23100 £ per year.
To proactively support the store management team in
- Maximising sales and profitability by delivering exceptional customer service in line with the customer service policy
- Maintaining high visual standards throughout the store
Key Responsibilities
- Store Operations
- Deliver an enjoyable and positive shopping experience through approachable, helpful, and knowledgeable customer service
- Build rapport with customers, develop relationships, and encourage repeat visits
- Process deliveries accurately, following audit procedures
- Implement in-store promotions as directed
- Maintain visual merchandising standards, including window displays and
- Ensure compliance with promotional activity and store layout guidelines
- Follow cash handling and in-store security procedures
- Help maintain a safe and healthy working environment
- Adhere to all Health & Safety policies and procedures
- Carry out housekeeping duties both on and off the sales floor
- Communication & Reporting
- Maintain regular communication with the store management team
- Stay up to date with company policies, procedures, and updates from Head Office
- Financial & Analytical Duties
- Assist with monitoring daily footfall and conversion rates, and support actions to improve performance
- Work towards achieving targets for Average Transaction Value (ATV) and Items Per Basket (IPB)
- Brand & Customer Engagement
- Keep up to date with product knowledge and internal systems through ongoing training and team meetings
- Promote and assist with the in-store ordering service
- Actively promote the Bonus Club and explain its benefits in line with GDPR guidelines
- Additional Responsibilities
- Adhere to all internal policies, including the Whistleblowing Policy
- Complete all mandatory e-learning and personal development modules
Education
- A good standard of education is required
- Knowledge, Skills & Experience
- Strong communication and numeracy skills
- Flexible, reliable, and passionate about the brand
- Ability to read and write to a good standard
- PC literacy and familiarity with retail systems
- Background in customer service and/or sales techniques
- Experience in a retail clothing environment
- Experience working as part of a team
- Knowledge of Health & Safety procedures
- Understanding of till operations and cash handling procedures
- Personal Attributes
- Customer-focused, with the ability to confidently discuss products and promotions
- Team-oriented, honest, and trustworthy with integrity
- Proactive, organised, and adaptable
- Smart personal appearance that reflects the brand
- Enthusiastic, with flair and the ability to work on own initiative
- Internal & External Contacts
- Visual Merchandising and Loss Prevention Teams
- #J-18808-Ljbffr
Sales Collegue employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
We think you need these skills to ace Sales Collegue
Customer Service
Visual Merchandising
Cash Handling
Health & Safety Knowledge
Communication Skills
Numeracy Skills
Retail Systems Familiarity
