At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a busy retail environment.
- Company: Join TechHouse | iCrack, a fast-growing mobile and tech repair company.
- Benefits: Real training, growth opportunities, and a supportive team culture.
- Other info: Enjoy a vibrant workplace where you feel valued and supported.
- Why this job: Be at the heart of customer experience and make a real impact.
- Qualifications: Passion for people and willingness to learn in a dynamic setting.
The predicted salary is between 9.9 - 12.1 £ per hour.
At TechHouse | iCrack we're expanding fast — network airtime, insurance and IOT gadgets alongside expert mobile and tablet repairs. Our vision is simple: to deliver the best connectivity, protection, new gadgets and repair experience in the market through exceptional service, technical expertise, and a customer-first approach.
We want our stores to be brilliant places to work as well as brilliant places to shop — so alongside hitting targets, we care just as much about people feeling valued, supported, and having a genuinely good time doing it. We invest in our people: if you're open to new challenges and willing to learn, we'll back you with real training and real opportunities to grow, whether that's mastering a new skill or stepping up to your next role. Wherever you're starting from, we want you to feel like there's a genuine path forward here — and that who you are is welcome and valued along the way.
You’ll be at the heart of our customer experience, playing a vital role in delivering exceptional service, driving sales, and supporting the smooth day-to-day running of one of our busiest and high-profile stores. This role is ideal for someone who enjoys interacting with people and flourishes in a busy retail environment. We’ll provide all the technical and sales training you need to help you succeed.
Day to day you will:
- Deliver professional, exceptional customer service and create a welcoming in-store experience that keeps people coming back
- Promote and sell products, accessories and repair services, supporting customers with recommendations and service queries
- Introduce Network Airtime contracts, Sim Cards, E Sims, and promote Mobile Phone Insurance and Warranty policies to customers
- Share product knowledge to help customers make informed buying decisions, supporting with recommendations and service queries
- Generate sales leads and collaborate with the wider store team to hit shared targets
- Maintain accurate sales records and key performance indicators
- Ensure the store remains clean, organised and always welcoming
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