At a Glance
- Tasks: Join our Failsafe team to ensure smooth patient pathways and support Diabetic Eye Screening.
- Company: InHealth, a leader in NHS Diabetic Eye Screening services since 2011.
- Benefits: Competitive salary, full-time hours, and the chance to make a real difference.
- Other info: Flexible working patterns and opportunities for personal growth in a supportive team.
- Why this job: Be part of a vital healthcare programme that impacts patients' lives positively.
- Qualifications: GCSEs or equivalent, customer service experience, and a passion for healthcare.
The predicted salary is between 31500 - 38500 £ per year.
Location: Rugby or Worcester - the role supports our Arden, Herefordshire and Worcestershire Diabetic Eye Screening Programme.
Salary: £24,852.66 - this is a full-time role, working 37.5 hrs per week.
InHealth is a proud supporter of the Diabetic Eye Screening Programmes across NHS England, and since 2011 has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees need to achieve a better user experience. We do this to ensure early diagnoses and to reduce diabetes related complications to our patients.
What you will do:
You will be joining our Failsafe team, in addition to usual care which includes appointing, examination/treatment and discharge, our failsafe team ensure that if something goes wrong in the patients pathway, administrative processes are in place and actioned to identify any errors in procedures.
What you are responsible for:
- Monitoring all patients referred to the Hospital Eye Service Department in line with guidance and policy.
- Supporting the booking of appointments for the patient based on their referral type in line with national set timelines.
- Ensuring patients on discharge are referred back into the programme within the correct pathway and patients GP has been informed.
- Liaising with Maternity Units within the Hospital to ensure that all Diabetic patients who are pregnant are referred to the Diabetic Eye Screening Programme.
- Auditing the status of patients to ensure all patients under the Hospital Eye Service are seen at least annually.
- Reviewing and responding to individual queries & data capture.
We are looking for someone who is:
- Educated to GCSE or equivalent qualifications and/or training/experience in Patient Care.
- Experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively.
- Comfortable with audits and reporting.
- A good listener with excellent verbal and written communication skills.
- Aware of the importance of patient confidentiality and data protection.
- Able to maintain and ensure observation of robust internal quality assurance measures to meet national standards.
- Flexible in weekly working patterns and locations as required.
- A team player who is supportive, reliable and trustworthy.
- Approachable, dedicated and hardworking.
- A people person someone who enjoys working alongside and helping others.
- Calm and focused in challenging situations.
- Great at organising things and able to prioritise their workload.
- Good at attention to detail.
- Able to work well within set procedures.
- Previous experience in an administrative role.
- A passion for healthcare.
Administrator in Rugby employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
