Care Coordinator - Marshall PCN in Romford

The Care Coordinator responsibilities include but are not limited to the following:

1. Support our network of four GP practices in achieving clinical quality and population health management targets, such as chronic disease management, mental health care, long-term condition reviews, and preventative screening programs. This includes coordinating patient follow-up appointments, providing information and guidance by telephone, and distributing relevant health resources, all via our clinical health records system: EMIS.
2. Plan, organise and facilitate educational group sessions for targeted patient populations, helping to improve health literacy, encourage self-management, and promote proactive wellbeing. Topics include weight management, menopause, men's health and wellbeing, and pre-diabetes.
3. Build and maintain strong relationships with social care providers, community organisations, voluntary sector partners, and local services to strengthen neighbourhood healthcare initiatives and support the delivery of patient wellbeing events. Conduct proactive telephone assessments with frequent healthcare service users and individuals absent from work due to illness or disability, identifying barriers to recovery and connecting patients with appropriate health, wellbeing, and community support services.
4. Support the delivery of COVID-19 vaccination and Point of Care Testing programmes through stock and inventory management, including receiving deliveries, maintaining accurate records, and assisting practice managers with operational requirements.
5. Provide reception and administrative support, including welcoming and checking in patients attending ARRS services such as Physiotherapy, Dietician, Social Prescribing, and Clinical Pharmacy. Respond to patient enquiries and coordinate follow-up appointments to ensure a positive patient experience and continuity of care.