At a Glance
- Tasks: Provide a welcoming reception service in a busy emergency department.
- Company: Join Barking Havering and Redbridge University Hospitals NHS Trust, a diverse and caring organisation.
- Benefits: Flexible part-time hours, competitive pay, and the chance to make a real difference.
- Other info: Work across two hospitals and enjoy opportunities for personal and professional growth.
- Why this job: Be part of a team that supports patients in critical moments and enhances their experience.
- Qualifications: Strong customer service skills and ability to handle challenging situations with empathy.
The predicted salary is between 23735 - 29009 £ per year.
We are seeking highly motivated, conscientious, and customer-focused individuals to join our Emergency Department (ED) Reception teams at Queen’s Hospital (QH) and King George Hospital (KGH). We are recruiting to a range of part-time substantive contracts of 30, 22.5, and 15 hours per week. This is a cross-site role, and successful applicants will be required to work at both Queen’s Hospital and King George Hospital.
The post involves working an 8-week rolling rota, providing a 24-hour, 7-day-a-week service, including weekends, nights and bank holidays. Shift patterns include:
- You must be able to work all shift patterns, including night shifts, and work across both hospital sites.
- Please note that the post will involve a significant amount of weekend working.
As an ED Receptionist, you will provide an efficient, professional, and welcoming front-of-house reception service within a busy and fast-paced emergency care environment. You will undertake a variety of administrative and clerical duties while supporting patients, relatives, carers, and colleagues.
The role requires individuals who can remain calm and professional under pressure, demonstrate empathy and compassion, and communicate effectively with people who may be distressed, anxious, unwell, or experiencing difficult circumstances. You will have excellent customer service and communication skills, experience of working with the general public, and the ability to respond sensitively and professionally to challenging situations. You will be flexible, adaptable, organised, and able to work effectively both independently and as part of a team.
To provide an efficient and effective front of house reception service to all patients, relatives and colleagues who present to the Emergency Departments. Ensure all reception practices are adhered to. Follow correct uniform policy and have staff ID & name badge displayed at all times.
We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. They are benefitting from a new electronic patient record and our maternity services have been rated good by the Care Quality Commission.
We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.
We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance. We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.
The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.
All new staff appointed at the Trust are subject to a probationary period.
This advert closes on Thursday 27 Aug 2026.
Band 3 Emergency Department Receptionist (Part Time) in Romford employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Band 3 Emergency Department Receptionist (Part Time) in Romford
✨Get Involved in Local EMS Events
Joining local EMS events or volunteer groups can really put you in touch with people in the field. It’s a great way to meet professionals, learn more about the job, and maybe even snag a reference when you’re hunting for that part-time gig at Allscreens Nationwide Ltd.
✨Connect with Your Community
Don’t underestimate the power of your community! Attend health fairs, speak at schools, or participate in local safety workshops. These connections can lead you to potential part-time opportunities in emergency medical services and increase your visibility in the field.
✨Leverage Your Training
Use your certifications to your advantage! Many part-time EMS roles look for specific qualifications or training. Make sure to highlight these on your profile and during your interviews; it shows you’re serious about your career and ready to step into a role at Allscreens Nationwide Ltd.
✨Reach Out to Local Services Directly
Sometimes the best opportunities are just a conversation away. Don’t hesitate to reach out directly to local EMS providers. You can express your interest in part-time roles, and who knows? You might even get a chance to chat about current openings or upcoming shifts.
We think you need these skills to ace Band 3 Emergency Department Receptionist (Part Time) in Romford
Some tips for your application 🫡
Show Off Your Certifications:In the emergency medical services field, having the right certifications like CPR, First Aid, or a Basic Life Support certificate can really set you apart. Make sure to include these on your CV and mention any relevant courses you've done, as it shows your commitment and readiness for the role!
Highlight Relevant Experience:Whether it’s volunteer work or previous roles in EMS, detail your hands-on experience in your application. Talk about specific situations where you’ve had to think on your feet or worked as part of a team—these snippets tell us you're prepared for the unpredictable nature of EMS work, especially part-time where flexibility can be key.
Tailor Your Cover Letter:Your cover letter is your chance to express why you're passionate about EMS. Be sure to convey your motivation for joining Allscreens Nationwide Ltd and how the part-time nature of the role fits perfectly with your goals—this can really resonate with us as we look for proactive team members!
Be Clear on Your Availability:Since this is a part-time position, it's super important to specify your availability in your application. Let us know which shifts you can cover and if there are any specific days you prefer, so we can gauge how well we can fit you into our team at Allscreens Nationwide Ltd.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Brush Up on Your EMS Skills
Make sure you're up to date with the latest emergency medical protocols and practices, as these are likely to come up in your interview for a part-time position. Review any key skills pertinent to the role, such as CPR, first aid techniques, and use of medical equipment. Demonstrating that you can handle high-pressure situations will show that you're the right fit for the team at Allscreens Nationwide Ltd.
✨Know Your Tools and Tech
Familiarise yourself with the specific tools and technology used in the EMS field, like defibrillators and assessment software. If possible, try to get insights about the equipment used by Allscreens Nationwide Ltd—this can show your eagerness to adapt quickly. Discuss any experience you have with these tools during your interview.
✨Show Your Commitment to Part-Time Work
Since you're applying for a part-time role, be prepared to express your flexibility and enthusiasm for fitting this job into your life. Share how your current commitments complement your availability and why you’re motivated to work in emergency medical services even on a part-time basis.
✨Scenario-Based Questions Are Key
Expect scenario-based questions during the interview that test your ability to respond to emergencies. Think through some common situations you might face on the job at Allscreens Nationwide Ltd and how you would handle them. This will not only prepare you for the questions but also help you convey your quick-thinking skills.
